Stellenbosch: Reservationist posted by Vineyard

April 26, 2026 Jobs in Cape Winelands

Job Description

About the Role

Oude Werf Hotel in Stellenbosch is seeking a Reservationist to join our team and support the reservations function through effective booking management and exceptional guest service. We are committed to treating everyone with fairness, respect, and an appreciation for their individuality.

Key Responsibilities

Deliver friendly, professional, and efficient service to guests via telephone, email, and online channels.
Process, amend, and confirm reservations accurately using Opera Cloud and related systems.
Identify upselling opportunities, promote hotel offerings, and maximise room revenue.
Provide clear and timely information to guests regarding rates, availability, packages, and hotel services.
Maintain accurate guest profiles, reservation records, and reports with strong attention to detail.
Work closely with Front Office and other departments to ensure smooth guest arrivals and operational efficiency.
Prioritize tasks effectively in a fast-paced environment while managing multiple enquiries.

Requirements

Matric
Diploma or certificate in hospitality management, Hotel management or Tourism
Minimum 5 years’ experience within the hotel industry in a similar position
Computer literate with experience with MS Office and 5 years’ experience in Opera Cloud OTA/GTS systems.
Ability to Work various shifts
Strong communication skills and professional telephone etiquette
Strong sales ability and customer service orientation
Ability to multitask, plan and organise effectively.

Qualifications

No formal education or certifications are required for this role.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Travel/Tourism Jobs in Western Cape

The travel and tourism industry in Western Cape is one of the most vibrant and dynamic sectors in the region, with a strong focus on showcasing the province’s natural beauty and rich cultural heritage to both local and international visitors. Typically, this industry is characterized by high levels of seasonal fluctuation, with peak periods often coinciding with major festivals, events, or school holidays. As a result, many travel professionals in the Western Cape often prioritize flexibility and adaptability as key skills for success.

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In terms of compensation, salaries for travel and tourism positions in Western Cape can vary widely depending on factors such as level of experience, company size, and industry sector. Generally speaking, common salary ranges for roles in this field tend to fall within the R200 000 – R500 000 per annum bracket. However, it is essential to note that actual salaries may differ significantly from these broad estimates, with experience, qualifications, and performance all playing significant roles in determining individual compensation packages.

To excel in a travel or tourism role in Western Cape, common skills include excellent communication and interpersonal skills, ability to work under pressure, proficiency in multiple languages (especially Afrikaans, English, and isiXhosa), knowledge of local attractions and tourism products, marketing and sales acumen, adaptability, and basic computer skills. Other essential skills may include conflict resolution, problem-solving, and a strong customer service focus.

The Western Cape is home to a diverse range of industries that commonly employ travel and tourism professionals, including financial services sector, technology industry, manufacturing sector, agriculture sector, and hospitality sector. Many large multinational corporations have a significant presence in the region, as well as numerous local businesses and startups.

Career development opportunities for travel professionals in Western Cape are plentiful, with many companies investing heavily in training and development programs to equip staff with the skills and knowledge required to succeed in an ever-changing industry landscape. Typically, career progression paths may include roles such as tour operations manager, destination management company owner, tourism marketing specialist, or hotel manager. With experience and a strong work ethic, it is possible to move into senior leadership positions or start one’s own business venture within the travel and tourism sector.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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