About the Role

We are seeking a Commercial Underwriter with expertise in agri-specific underwriting to join our team. As a key member of our underwriting department, you will play a crucial role in shaping risk, protecting industries, and making impactful underwriting decisions.

Key Responsibilities

• Effectively maintaining underwriting standards and providing quality client service
• Issuing new policies, renewals, and endorsements on the C360 System
• Prepare new business quotes
• Underwrite in accordance with standards, policies and procedures
• Support the sales team in acquiring and retaining profitable business
• Attend to administration and written communication
• Ensure that all documentation is processed accurately & correctly
• Ensure documentation is checked and authorised if appropriate prior to dispatch
• Ensure queries are resolved as per company standards
• Negotiating renewal terms and preparing the renewal documentation
• Ensure renewal reviews are completed timeously
• Request and monitor survey and survey requirements as per laid down procedures
• Correct unprofitable policies
• Ensure policies are not overexposed
• Checking policies before sending to clients
• Telephone contact with clients when they phone in with queries or amendments/ additional covers
• Saving all work electronically
• Service delivery to ensure customer satisfaction
• Maintain service, quality, and desired outputs within a specific functional process by ensuring compliance with tactical policies, procedures, and standards.
• Resolve escalated customer queries and complaints and provide feedback to customers on matters resolved.
• Develop work routines in line with operational plans / schedules in order to manage the achievement of service delivery goals
• Share knowledge on, and participate in the creation of new standards, control systems, and procedures to maintain service delivery.
• Maintain effective people practices
• Align own behaviour with the organisation’s culture and values.
• Share and transfer product, process, and systems knowledge to colleagues.
• Collaborate and work with the Underwriting team to ensure required service levels are delivered.
• Continuous improvement to ensure effective service
• Ensure adherence to organisational policies, practices, and procedures.
• Identify and recommend areas / ways to improve processes

Requirements

• Formal Education: Matric NQF 5 in Short-Term Insurance Regulatory Exam Level 1
• Relevant Commercial Underwriting Experience: A minimum of five years
• Class of Business: DOFA confirmation from FSB Cardinal 360 system experience is an advantage

Qualifications

• None mentioned

Salary & Benefits

• Salary information not specified