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Plettenberg Bay: Deputy General Manager (Hotel) – Plettenberg Bay posted by Phoenix Recruitment

Job Description

About the Role

A well-established 4* Hotel in Plettenberg Bay is seeking a hands-on and energetic Deputy General Manager to support the General Manager in the day-to-day running of the property. This role is ideal for a motivated hospitality professional who thrives in a fast-paced environment and is confident leading both Front of House and Back of House teams.

Key Responsibilities

  • Support the General Manager in the overall operation of the hotel
  • Lead and manage FOH and BOH teams, ensuring smooth daily operations
  • Maintain high standards of guest service and satisfaction
  • Handle guest queries, complaints and service recovery professionally
  • Oversee staff scheduling, performance and daily supervision
  • Ensure compliance with health, safety and operational standards
  • Monitor operational efficiency, stock control and cost management
  • Assist with training, development and team motivation
  • Step in to manage the hotel in the absence of the General Manager

Requirements

  • Grade 12
  • Relevant qualification in Hospitality Management
  • Minimum 3 years’ experience in a hotel supervisory or management role
  • Strong leadership and team management skills
  • Hands-on approach with a willingness to be involved in all areas of the business
  • Energetic, positive and solution-driven mindset
  • Excellent communication and interpersonal skills
  • Ability to perform well under pressure in a busy hospitality environment
  • Strong organizational and problem-solving abilities

Qualifications

  • None mentioned

Salary & Benefits

  • Competitive salary R28,000 – R30,000 (gross)

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Catering / hospitality Jobs in Bitou

Catering and hospitality positions are integral to the tourism industry in Bitou, South Africa, contributing to the growth and development of this sector. Generally, job seekers in this field can expect a dynamic work environment with diverse opportunities for career progression. As the demand for quality services increases, the catering and hospitality industry is experiencing steady growth.

Typically, salaries for caterers and hospitality professionals vary widely based on factors such as experience, company size, and industry sector. Commonly, entry-level positions may offer salary ranges of R200 000 to R350 000 per annum, while senior roles can command higher figures, often exceeding R500 000 per annum. However, it is essential to note that these figures are broad estimates and actual salaries may differ based on individual circumstances.

Common skills required for caterers and hospitality professionals include excellent communication and interpersonal skills, attention to detail, and the ability to work under pressure. Other essential skills include inventory management, food safety and handling, and customer service. Many employers also place a strong emphasis on teamwork and adaptability in this field.

The catering and hospitality industry is diverse and can be found across various sectors, including tourism, events, and corporate functions. Typically, companies operating in the financial services sector, technology industry, and manufacturing sector require skilled professionals to manage their events, conferences, and catering needs.

Career development opportunities are plentiful in the catering and hospitality field. Many employers invest in training and development programs, allowing employees to advance into senior roles or pursue specialized certifications. For example, obtaining a food safety certification can be beneficial for those seeking career progression. With dedication and hard work, professionals in this field can achieve leadership positions, open their own establishments, or transition into related industries such as hospitality management or event planning.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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