Job Description
About the Role
The IT Engineer (Infrastructure and Networking) – L2 plays a pivotal role in providing technical support expertise to our client base, ensuring clients are delighted and serviced at a high standard. We subscribe to a culture of continuous improvement, striving for personal and professional excellence.
Key Responsibilities
- Provide expert technical support to clients through both onsite and remote assistance.
- Manage the development and implementation of technical solutions and serve as an escalation point for junior technicians.
- Follow through on all allocated tasks to completion and ensure a consistently high level of service delivery.
- Respond to client calls within contracted resolution time, escalating immediately if issues cannot be resolved.
- Support Microsoft environments (Server, Desktop, M365, Azure), virtualization platforms (VMware, Hyper-V), Tier 1 hardware (servers, storage, networking), firewall and security solutions (especially Sophos and Fortigate), SD-WAN technologies, endpoint protection and antivirus, VOIP systems, general networking (IP configuration, subnetting, VLANs, routing), threat hunting, and security remediation.
- Administer client technical documentation and ensure all administrative work is consistently updated in relevant systems.
- Troubleshoot enterprise-grade environments and public cloud-hosted architecture for customers.
- Maintain thorough and accurate documentation of all solutions.
Requirements
- Bachelor’s degree or National Diploma in engineering or related field
- Minimum of 3 years of experience in technical roles
- Keen interest in IT Security (Sophos, Fortinet, Offensive Security etc.)
- Keen interest in Networking (HPE Aruba, Sophos etc.)
- Technical and analytical skills
- Excellent problem-solving and critical thinking skills
- Excellent communication and interpersonal skills
- Ability to work as part of a team and independently
- Open-minded to personal growth and development
Qualifications
No formal education or certifications mentioned.
Salary & Benefits
No salary information provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in eThekwini
In the eThekwini metropolitan area, the IT and computing industry is experiencing steady growth, driven by the city’s strong economy and increasing demand for digital solutions. This trend is often reflected in job listings, with a wide range of positions available across various sectors. As a result, individuals with expertise in this field are well-positioned to capitalize on opportunities.
The salary range for IT and computing professionals in eThekwini can vary widely, depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may command salaries ranging from R400 000 to R600 000 per annum, while senior roles can exceed R1 million or more. However, these figures are only a rough guide, and actual salaries can differ significantly depending on individual circumstances.
Common skills for IT and computing professionals include proficiency in programming languages such as Java, Python, or C++, as well as experience with software development methodologies like Agile. Additionally, many roles require strong analytical and problem-solving skills, as well as the ability to communicate technical concepts effectively. Other important skills may include expertise in cloud computing, data analytics, or cybersecurity.
The IT and computing industry is often found in various sectors, including financial services, technology, manufacturing, and healthcare. These industries frequently post job openings for software developers, IT project managers, and other specialized roles. While these opportunities can be found across a range of companies, some well-known multinationals like Google and Microsoft also have a presence in eThekwini.
For those looking to advance their careers, there are many development opportunities available within the industry. Common career progression paths include moving from a junior developer role to a senior software engineer, or transitioning into a leadership position as an IT manager or director. Additionally, certifications like CompTIA A+ or ITIL Foundation can provide valuable skills and enhance employability. By developing these skills and staying up-to-date with industry trends, individuals in the eThekwini IT sector can build successful careers and capitalize on opportunities for growth and advancement.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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