South Africa: Reserve / Hospitality General Manager posted by Career Pathfinders

About the Role

Career Pathfinders is seeking an exceptional Hospitality General Manager to lead our tourism operations in a 400 000 Ha Game Reserve in the Great Rift Valley, Mozambique. As a high-profile leadership role, you will be pivotal in shaping the future of sustainable tourism in the Game Reserve and report directly to the CEO. With extensive technical expertise in safari tourism and a proven history of exceptional leadership within the industry, we are looking for an individual who can deliver world-class service delivery, operational excellence, and alignment with conservation and community values.

Key Responsibilities

• Operational Leadership: Oversee all daily tourism operations, including accommodations, food and beverage, guest services, and maintenance, ensuring seamless coordination and world-class standards.

• Performance Management: Drive operational standards across all teams, fostering a culture of excellence and continuous improvement.

• Systems Implementation: Develop and implement effective operational and management systems to deliver consistent, cost-effective and high-quality outcomes in a remote and challenging environment.

• Team Development: Create an open, safe, and trusted team environment that encourages professional growth and accountability.

• Financial Oversight: Oversee budgeting, resource planning, and staff allocation to ensure financial sustainability and optimal resource utilization.

• Guest Experience: Ensure the delivery of a world-class tourism experience, prioritizing guest safety and satisfaction at all times.

• Feedback Management: Act promptly on guest feedback to enhance service quality and address any issues in a timely manner.

Requirements

Minimum of 10 years in a senior management role within the safari tourism industry. Must have direct experience of managing seasonal safari activities, such as camp construction/deconstruction, vehicle maintenance schedules. Must demonstrate experience of designing and implementing safari-specific Standard – Operating Procedures (SOPs), performance standards and protocols in remote wilderness locations.

Qualifications

Minimum of 10 years in a senior management role within the safari tourism industry. Proven track record of operational excellence and team leadership within a leading safari tourism company. Excellent communication, organisational, management and interpersonal skills. Strong financial acumen with experience in budgeting and resource management. Commitment to conservation and community engagement principles.

Salary & Benefits

Attractive compensation package commensurate with experience ($5000 – $5500 Nett). Comprehensive benefits including travel allowance, housing allowance, and professional development.