Ballito: Front Office Manager posted by Craven Cottage CC

January 16, 2026 Jobs in Ballito

Craven Cottage CC

Kwazulu-Natal

Media/Photography

Job Description

About the Role

We are seeking a highly skilled and experienced Front Office Manager to join our team at Craven Cottage CC. As the lead supervisor of our front desk team, you will be responsible for ensuring efficient and professional front office operations, while providing exceptional guest service and driving business growth.

Key Responsibilities

Lead and supervise our front desk team.
Train new team members and act as a technical resource.
Ensure efficient and professional front desk operations.
Own, update, and train all Standard Operating Procedures for the department.
Ensure adherence to hotel policies and procedures.
Manage schedules, workloads, and master key control.
Resolve guest concerns promptly and courteously.
Monitor room status, maximise occupancy, and analyse rate variances.
Maintain communication between departments for seamless service, ensuring the highest level of coordination between all operational departments.
Ensure personalised and heartfelt service for every guest.
Conduct regular team meetings and performance evaluations.
Monitor and control departmental expenses within budget.
Review and approve daily financial reports, including credit limit and room revenue reports.
Enforce cash-handling, check-cashing, and credit policies.
Generate and review daily front office activity reports.
Monitor and report on key performance metrics (e.g., room revenue, occupancy rates, guest satisfaction scores).
Provide detailed financial and operational reports to management.
Prepare and implement contingency plans for emergencies.
Handle unexpected situations with professionalism and efficiency.
Identify areas for service improvement and implement changes.

Requirements

Grade 12
Hospitality diploma or degree
Minimum of 2 years as a Front Office Manager in a luxury establishment
Proficiency in front office systems and excellent communication skills.
Protel experience an advantage.

Qualifications

Completed hospitality diploma or degree

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Salary & Benefits

Competitive salary based on industry standards (please note: salary details not provided)

[Note: The original job description did not include a salary range, so this section is left blank.]

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Media/Photography Jobs in Kwazulu-Natal

The media and photography industries in Kwazulu-Natal, South Africa, offer a diverse range of career opportunities for those passionate about visual storytelling and capturing life’s moments. Generally, the job market trends in this field tend to be competitive, with a high demand for skilled professionals who can deliver high-quality content under tight deadlines.

Typically, salaries for media and photography roles in Kwazulu-Natal fall within broad ranges, depending on factors such as experience, company size, and industry sector. For instance, entry-level positions may command a salary of around R20 000 – R40 000 per annum, while senior roles can range from R80 000 – R150 000 or more, depending on the specific requirements of the role. However, it is essential to note that these figures are only rough estimates and may vary widely depending on individual circumstances.

Common skills for media and photography professionals include proficiency in Adobe Creative Suite, excellent communication and writing skills, attention to detail, and the ability to work well under pressure. Additionally, having a solid understanding of lighting, composition, and storytelling principles is often an asset. In terms of industry sectors, common employers include media companies, advertising agencies, publishing houses, tourism boards, and event management firms.

Many media and photography roles in Kwazulu-Natal are found within the financial services sector, technology industry, manufacturing sector, and public relations firms. These industries often require professionals who can create compelling visual content to communicate their brand’s message or product offerings.

For those looking to advance their careers in media and photography, common career progression paths include specialising in a specific area of interest, such as documentary filmmaking or photojournalism, or taking on leadership roles within a company. Developing skills in business management, marketing, or project management can also be beneficial for those seeking to move into senior roles. Ultimately, the key to success in this field is to continually develop one’s craft and stay up-to-date with industry trends and best practices.

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This information provides general career guidance. Actual salaries and requirements vary by employer.

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