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Bellville: Product Specialist – Software Support & Client Success

Job Description

About the Role

We are seeking an experienced Product Specialist – Software Support & Client Success to join our team in Bellville. As a key member of our support team, you will be responsible for delivering exceptional customer service and driving software solutions that meet our clients’ needs.

Key Responsibilities

  • Support bespoke software products remotely and onsite when required
  • Investigate, troubleshoot and resolve software support queries
  • Own helpdesk tickets from logging through to resolution
  • Manage and administer SQL-rich environments, including scripting and database administration
  • Perform software testing before product releases and updates
  • Deploy product upgrades, installations and new software releases
  • Train and support clients on software functionality and best practices
  • Collaborate with internal departments to drive fast, effective solutions
  • Escalate issues appropriately while maintaining excellent client communication
  • Identify opportunities to improve processes and customer outcomes

Requirements

  • Minimum 2 years’ experience working with Microsoft SQL Express / SQL Server / SQL scripting
  • Previous software support, application support, or technical helpdesk experience
  • Understanding of ticketing systems, call lifecycle management, and IT support processes
  • Exposure to ITIL principles advantageous
  • Strong Microsoft Office proficiency
  • Valid driver’s licence and own reliable transport

Qualifications

None mentioned in the original job description.

Salary & Benefits

No information provided in the original job description.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About IT / Computing / Software Jobs in Cape Town City Centre

Cape Town City Centre is home to a thriving IT and computing industry, with many multinational corporations and local businesses requiring skilled professionals to drive their digital transformation. Generally speaking, the job market in this field remains dynamic, with opportunities arising in various sectors such as technology, finance, and healthcare. Typically, these roles involve working on software development, data analysis, or IT project management.

Salary expectations for IT and computing professionals in Cape Town City Centre vary widely depending on factors like experience, company size, and industry sector. Generally, junior positions may start within the R200 000 – R400 000 per annum bracket, while senior roles can fetch salaries ranging from R800 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates, and actual salaries can differ significantly depending on individual circumstances.

Common skills required for IT and computing roles in Cape Town City Centre include proficiency in programming languages such as Java, Python, or C++, knowledge of cloud-based platforms like AWS or Azure, and experience with data analysis tools like Tableau or Power BI. Other essential skills often include excellent communication, problem-solving, and project management skills.

The financial services sector is one industry where IT and computing professionals are often in high demand. Technology companies, software development firms, and manufacturing businesses also commonly employ individuals in this field. Additionally, the healthcare industry and government sectors are increasingly reliant on IT solutions to drive their operations.

For those looking to establish a career in IT and computing, common progression paths include moving into senior technical roles or taking on leadership positions within software development teams. Many employers also offer opportunities for professional development through training programs, mentorship schemes, and continuous learning initiatives. Typically, experienced professionals can expect to take on more strategic roles, working closely with clients, stakeholders, or other high-level decision-makers to drive business growth and innovation.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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Posted in Jobs in Bellville, Jobs in Cape Peninsula, Jobs in Cape Town City Centre

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