Benoni: Business Client Relationship Liaison – Benoni posted by Affinity Life Limited

Our Groupschemes department is looking for an experienced individual to act as the key link between Affinity Life Limited and key clients, ensuring clear communication, strong relationships and alignment of expectations. Be responsible for identifying opportunities to improve service delivery, prepare monthly trend reports and resolve any issues that may arise from key stakeholders. Key Task Client Relationship Management: Build a relationship with the key clients (individual clients as well as recognized collective agreements). Maintain regular proactive engagement with identified clients through face-to-face meetings, phone calls and follow up sessions to strengthen the relationship. Be the primary point of contact for key client contacts while ensuring timely and effective responses. Monitor client satisfaction and address any concern proactively to support long term retention. Monthly Trend Reporting: Ensure the necessary data is extracted from the various data banks. Compilation and approval of the information in the report by management. Presentation of the trend report to key clients. Issue resolution and escalation management: Act as the primary point of contact for client issues, ensuring prompt response and resolution. Investigate and resolve client concerns in collaboration with relevant internal teams. Escalate complex or unresolved issues in line with established protocols. Track and monitor issues through to resolution, providing regular client updates. Maintain accurate records of issues and outcomes for reporting purposes. Identify recurring issues and recommend improvements to prevent reoccurrence. Conduct General Administrative Duties: Work closely with the Employer support team to identify any potential issues or any client who may have an issue with the services delivered. Conduct regular client check-ins and feedback sessions with the employer associations and the key client. Track and manage the client queries and interactions with other internal departments to obtain critical information around potential service breakdowns. Perform any other task entrusted by Management. Essential Qualifications: A relevant tertiary qualification in Communications or a related field. Demonstrated training or proven competency in data analysis. Essential Experience: Minimum of 35 years experience in client liaison and stakeholder engagement. Minimum of 35 years experience in customer relationship management. Knowledge and Skills: Advanced proficiency in Microsoft Excel. Strong written and verbal communication skills. Analytical thinking with strong reporting capabilities. Effective problem-solving and conflict resolution skills. Excellent presentation and facilitation skills. Strong time management and organisational abilities. High level of customer service orientation. Active listening and interpersonal skills. Computer literacy across relevant business systems. Persuasion and influencing capabilities. PLEASE NOTE: If you do not receive a reply from us within 2 weeks of applying, please consider your application unsuccessful.