Job Description
ISP & Desktop Support Technician for After hours Support. (Mondays to Fridays 16h to 21h and Rotational on Weekends 9h to 21h)
Role purpose: The ISP Support Specialist is responsible for assisting customers and internal staff with technical issues on their fibre/wireless services, or questions relating to computer hardware and/or software . Duties will include taking phone calls from customers/staff or communicating with them through messaging platforms or onsite. Helping customers or internal staff diagnose technical issues over the phone/email/onsite and resolving their issues timeously, also, installing, maintaining & tracking (Asset Management) company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.
Provide technical support across the company, remotely or onsite and contribute to the continuous improvement of processes, systems, knowledge base and third-party relationships. Provide residential customer ISP support on a rotational basis.
Duties include but are not limited to the following:
Maintenance
- Wireless and Fibre coverage in Bloemfontein
- General network maintenance (including upgrades, software updates)
- New network device configurations
- Power Monitor UPS/Inverters, Schedule routine Battery Maintenance.
Technical Support
- Support Desk duties
- Residential customers router configurations
- VoIP configurations and setups
- IT/desktop queries
- Fault Reporting
Administration
- Creating and updating ISP support policies and procedures
- Configure, deploy and maintain computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment for new and existing staff
- Asset Management
- Obtain quotations for IT related equipment
Service Level
- Daily/Weekly/Monthly ongoing and continuous tasks
- Maintaining and monitoring systems and the network monitoring software
Qualifications:
- Matric
- Relevant Information Technology Degree or Diploma advantageous (Extensive Networking and Understanding course)
- Mikrotik MTCNA/MTCRE, Ubiquiti, Cambium, SIAE
- Qualification or Certificate in Information Technology or other relevant qualifications from industry recognised institutes (A+, N+, MCSA, MCSE, CCNA, MCP or MOUSE)
- Valid Drivers License and Own Reliable Transport (Compulsory)
Experience and Knowledge:
- Minimum 3 years working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role
- Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments (Windows, Chrome OS, Macos).
- Experience working with and understanding the fundamentals of configuring and troubleshooting computer networks (TCP IP configuration, subnets, DNS, POP, IMAP, SMTP etc.).
- Experience working with, configuring and troubleshooting network devices (VOIP handsets, residential Routers, etc.).
- Experience resolving end-user problems and working with an incident management system.
- Experience dealing with customers, staff and external suppliers on a continuous basis.
- ISP or telecommunications background
- Mikrotik and other switch/router brand experience, configuration and troubleshooting
- IP addressing and subnetting
- Ticketing, and answering customer queries via the phone
- PC hardware and software, internal WIFI APs and VOIP
Skills and Attributes
- Excellent communication skills (verbal and written) (No compromise)
- Proven organisational and administration skills
- Able to perform under pressure
- Customer service orientated
- General network and internet understanding
- Knowledge of outdoor wireless networks (SIAE, Ubiquiti, Mikrotik)
Specific Requirements
- Solid and positive references
- Clear health record
- Clear credit record
- No criminal record
Normal working hours are Mondays to Fridays from 16h00 until 21h00, Weekends On A Rotational basis from 9h00 until 21h00
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Free State
The IT and computer industry is a dynamic and growing sector in Free State, South Africa, typically offering a range of job opportunities for individuals with the right skills and experience. Generally, this field is driven by the need for technology to support various sectors, including finance, manufacturing, and healthcare. As a result, careers in IT and computer science are often sought after, particularly among young professionals and those looking to transition into the industry.
Typically, salaries for roles within the IT and computer industry can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions may offer salary ranges of R400 000 – R600 000 per annum, while senior roles can command higher salaries, often in excess of R1 million per annum. However, it is essential to note that actual salaries can vary significantly depending on the specific circumstances, and these figures should be taken as rough estimates rather than exact values.
Common skills for roles within the IT and computer industry include proficiency in programming languages such as Java or Python, experience with software development methodologies like Agile, knowledge of data analytics and machine learning algorithms, and understanding of cybersecurity principles. Additionally, many employers also value strong communication and problem-solving skills, as well as the ability to work collaboratively as part of a team.
Industry sectors that commonly employ IT and computer professionals include the financial services sector, technology industry, manufacturing sector, and public sector institutions. These roles often require individuals to be adaptable and flexible, with a willingness to learn new technologies and apply them in innovative ways.
Career development opportunities within the IT and computer industry are numerous and varied. Typically, experienced professionals can move into senior leadership positions or take on specialist roles, such as cloud architect or cybersecurity consultant. Many employers also invest in ongoing training and development programs, allowing employees to upskill and reskill throughout their careers. With a strong foundation of skills and experience, individuals can enjoy long-term career prospects and professional growth within this dynamic and rewarding field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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