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Bloemfontein: DESKTOP/ NETWORK SUPPORT -AFTER HOURS TECHNICIAN posted by rectitude recruit

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Job Description

About the Role

ISP & Desktop Support Technician for After hours Support. This role involves providing technical support to customers and internal staff, as well as assisting with the installation, maintenance, and troubleshooting of fibre/wireless services and computer hardware/software.

Key Responsibilities

  • Take phone calls from customers/staff or communicate with them through messaging platforms or onsite.
  • Help customers or internal staff diagnose technical issues over the phone/email/onsite and resolve their issues timeously.
  • Install, maintain & track (Asset Management) company hardware, software, networks, and infrastructure to ensure business sustainability and good end-user experience.
  • Provide technical support across the company, remotely or onsite.
  • Contribute to the continuous improvement of processes, systems, knowledge base and third-party relationships.
  • Provide residential customer ISP support on a rotational basis.

Requirements

  • Minimum 3 years working experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role.
  • Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and their operating systems and peripherals in office environments (Windows, Chrome OS, Macos).
  • Experience working with and understanding the fundamentals of configuring and troubleshooting computer networks (TCP IP configuration, subnets, DNS, POP, IMAP, SMTP etc.).
  • Experience working with, configuring and troubleshooting network devices (VOIP handsets, residential Routers, etc.).
  • Experience resolving end-user problems and working with an incident management system.
  • ISP or telecommunications background.
  • Mikrotik and other switch/router brand experience, configuration and troubleshooting.

Salary & Benefits

Not specified in the original job description.

[DO NOT include any additional sections – this is now complete]

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other IT/Computer Jobs in Free State

The IT and computer industry is a dynamic and growing sector in Free State, South Africa, typically offering a range of job opportunities for individuals with the right skills and experience. Generally, this field is driven by the need for technology to support various sectors, including finance, manufacturing, and healthcare. As a result, careers in IT and computer science are often sought after, particularly among young professionals and those looking to transition into the industry.

Typically, salaries for roles within the IT and computer industry can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions may offer salary ranges of R400 000 – R600 000 per annum, while senior roles can command higher salaries, often in excess of R1 million per annum. However, it is essential to note that actual salaries can vary significantly depending on the specific circumstances, and these figures should be taken as rough estimates rather than exact values.

Common skills for roles within the IT and computer industry include proficiency in programming languages such as Java or Python, experience with software development methodologies like Agile, knowledge of data analytics and machine learning algorithms, and understanding of cybersecurity principles. Additionally, many employers also value strong communication and problem-solving skills, as well as the ability to work collaboratively as part of a team.

Industry sectors that commonly employ IT and computer professionals include the financial services sector, technology industry, manufacturing sector, and public sector institutions. These roles often require individuals to be adaptable and flexible, with a willingness to learn new technologies and apply them in innovative ways.

Career development opportunities within the IT and computer industry are numerous and varied. Typically, experienced professionals can move into senior leadership positions or take on specialist roles, such as cloud architect or cybersecurity consultant. Many employers also invest in ongoing training and development programs, allowing employees to upskill and reskill throughout their careers. With a strong foundation of skills and experience, individuals can enjoy long-term career prospects and professional growth within this dynamic and rewarding field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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