Job Description
About the Role
We are seeking a highly skilled Technical Support Specialist to join our team in Boksburg. The ideal candidate will have extensive experience with hard rock mining equipment and a strong understanding of mechanical, hydraulics, and electrical systems. They will be responsible for providing technical support to customers, creating and maintaining technical documentation, and ensuring compliance with company safety policies and regulations.
Key Responsibilities
- Business Central System (Item Cards)
- Creating part numbers from manuals/requests and drawings
- Modify/Edit/Block/Update of part numbers
- Taking of/Editing/Adding part pictures to System
- Up keeping and maintenance of items on Business central (Images/Descriptions/Specs/Attributes)
- Audit/Version or Revise and controlling of drawings on Business Central (Change Management)
- Bill of Materials and Routings
- Create/Modify/Edit/Update of machine items bill of materials and routings on system
- Create/Modify/Edit/Update of various sub-component bill of materials and routings on system
- Create/Modify/Edit/Update of hydraulic hosing/tubing and sub-contractor items bill of materials and routings on system
- Ensuring all machine BOMS are structured to drawing where applicable (hydraulic/electric/plate work)
- Ensuring all sub-component BOMS are structured to the OEM recommendations or via the manuals provided
- Ensuring all internal tools and equipment BOMS are structured to drawing where applicable (Test Benches/Jigs)
- Bill of material audits on drawings/manuals, if necessary and advising
- Bill of material corrections and change management
- Production Jobs
- Assisting when required of production job queries relating to BOM discrepancies
- Part reversals, investigating and updating Business Central if necessary
- Scopes (New & Rebuild Machines)
- Assisting of machine scopes received alongside technical, sales and service
- Assisting of changes to scopes, with bill of material corrections and production jobs
- Assisting of scope documents and build scopes every month with relevant machine details for production
- Support
- Assisting all departments/Branches with identifying part numbers of parts
- Assisting all departments/Branches with part numbers they need on all machines
- Assisting and handling of all part/technical queries internal to KMC Hard Rock Division
- Updating of Business Central and scope interface for bulletins and technical information where applicable
- Assisting/Auditing and updates on the technical library and its parts database
- Parts Book Manuals & Documentation
- Assisting with audits of parts book manuals where required
- Develop and create a working bill of material for parts manuals
- Identify and control of errors in parts manuals via “Request to Write” system
- Control and manage of changes and updates to machine parts books through publications
- Ensuring all technical documentation is archived where applicable and system is up to date with technical specifications of OEM parts
Requirements
- Grade 12 or Matric Technical certification or diploma (an advantage)
- 3-5 years extensive experience with hard rock mining equipment
- Ability to work extended hours as required to meet deadlines
- Ability to travel as required
- Knowledge of, and experience with, SAP, Microsoft Navision or Business Central is beneficial
- Utilize 3D CAD programs to create illustrations for manuals
- Knowledge of, and experience with, Microsoft Office (Excel/Word/PowerPoint) is beneficial
Qualifications
None mentioned.
Salary & Benefits
Not specified.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Engineering Jobs in Ekurhuleni
Engineering positions are a common occurrence in Ekurhuleni, typically falling within the broader field of technical and industrial roles. The job market in this sector is generally driven by demand from various industries, including manufacturing, infrastructure development, and financial services. As a result, engineers in Ekurhuleni often find themselves working on projects that require innovative problem-solving skills and attention to detail.
In terms of salary, it’s common for engineering professionals in Ekurhuleni to expect broad ranges of compensation, typically ranging from R600 000 to R1,2 million per annum. However, it’s essential to note that actual salaries can vary greatly depending on factors such as experience, company size, and industry sector. For instance, senior engineers or those working for larger corporations may earn higher salaries than their junior counterparts or those in smaller firms.
To succeed in an engineering role in Ekurhuleni, common skills include proficiency in computer-aided design (CAD) software, programming languages such as Python or C++, and a solid understanding of physics and mathematics. Other essential skills include project management, teamwork, and effective communication. Additionally, many employers place a high value on industry-specific knowledge, particularly in sectors such as renewable energy or biotechnology.
The manufacturing sector is often one of the largest employers of engineers in Ekurhuleni, followed by the technology industry and infrastructure development projects. Other industries that commonly require engineering expertise include financial services, mining, and healthcare. In terms of career progression, many engineers in Ekurhuleni can expect to move into senior roles or take on leadership positions within their organisations over time.
For those looking to advance their careers in engineering, opportunities exist for further education and training, such as pursuing a master’s degree or obtaining professional certifications like the Institution of Engineering and Technology (IET) registration. With experience and a strong track record, engineers can also consider transitioning into more senior roles or exploring opportunities in related fields, such as management or entrepreneurship.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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