Job Description
About the Role
As an Inbound Travel Specialist at Craven Cottage CC, you will be responsible for designing bespoke itineraries across Southern Africa, handling inbound enquiries, and providing exceptional service to international trade partners. You will work closely with suppliers, destinations, and operations teams to ensure seamless handovers and high-quality experiences.
Key Responsibilities
- Design bespoke itineraries across Southern Africa (e.g. South Africa, Botswana, Zimbabwe, Zambia, Mozambique, Eswatini, Lesotho)
- Handle inbound enquiries from international trade partners
- Provide accurate, creative, and well-presented proposals within agreed turnaround times
- Confidently upsell experiences while maintaining value and guest satisfaction
- Manage bookings end-to-end: confirmations, amendments, reconfirmations, and final documentation
- Liaise with hotels, lodges, guides, transport providers, and DMC partners
- Ensure seamless handover to operations and support teams where applicable
- Handle high-value and complex FIT bookings with minimal supervision
- Maintain up-to-date product and destination knowledge across Southern Africa
- Build and nurture strong supplier relationships
- Negotiate rates, allocations, and added value where appropriate
- Contribute to product development and itinerary innovation
Requirements
- Matric / Grade 12
- Minimum 5–7 years’ experience as an inbound travel consultant/specialist
- Proven expertise in Southern Africa inbound travel
- Strong knowledge of FIT travel, luxury, and/or experiential travel
- Excellent itinerary-building, logistics, and costing skills
- Experience working with international source markets
- High attention to detail and strong organizational skills
- Confident communicator with excellent written and spoken English
- Experience with Tourplan, Wetu
- Proficient in Microsoft Office / Google Workspace and applications
- Comfortable working with Customer Rates Manuals and booking platforms
- Excellent South African and Regional geographic knowledge
- Strong logistical knowledge
Qualifications
- Formal education/certifications (Bachelor’s, LLB, Matric, etc.)
Salary & Benefits
- Salary: [Salary amount]
- Benefits: [Benefits mentioned in original job description]
Note: Since the salary and benefits were not explicitly mentioned in the original job description, I have left them blank. If you have this information, please fill it in accordingly.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail Management Jobs in Gauteng
In Gauteng, the retail management industry is a common and thriving sector, with various opportunities available across the province. Typically, retailers in this region manage stores, oversee inventory, and are responsible for maintaining customer satisfaction. Generally, these roles involve coordinating daily store operations, managing staff, and driving sales growth.
Salary ranges for retail managers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary expectations typically fall within the range of R400 000 to R600 000 per annum. However, it’s essential to note that these figures are general estimates and may differ significantly based on individual circumstances. For example, senior managers in larger corporations or those with extensive experience in specific industries may earn higher salaries.
Common skills required for retail management roles include strong leadership and communication skills, as well as the ability to work under pressure. Other essential skills typically include inventory management expertise, customer service knowledge, and basic accounting principles. Retail managers must also be adept at managing teams, handling conflict resolution, and implementing operational efficiency initiatives. In addition to these fundamental skills, having experience with point-of-sale systems, e-commerce platforms, and data analysis software can provide a competitive edge in the job market.
Retail management roles are commonly found across various industries, including financial services sector, technology industry, manufacturing sector, and consumer goods retailers. These sectors value skilled professionals who can drive sales growth, manage inventory, and maintain customer satisfaction.
Career development opportunities for retail managers in Gauteng typically involve promotions to senior leadership positions or specialized roles such as store operations manager or buying manager. With experience and additional training, individuals can transition into management consultant roles, where they can apply their expertise to help other businesses improve their operational efficiency. Furthermore, many retail managers pursue further education or obtain specialized certifications to enhance their skills and advance in their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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