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Bryanston: Reservations Team Lead Cd26410 posted by HotelJobs

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Job Description

A dynamic hospitality group is seeking an experienced and driven Reservations Team Lead to oversee a central reservations team. This role is ideal for a detail-oriented individual who thrives in a fast-paced environment and is passionate about delivering seamless guest experiences while driving revenue growth. REQUIREMENT: * RSA ID and legal residence essential * Minimum 6 years experience in a reservations department or travel/tourism call centre * Proven experience as a Senior Reservations Consultant or Team Lead * Strong leadership and team management skills * Excellent computer skills (MS Office, Excel, PowerPoint) * PMS knowledge (eRES, Nebula, Opera, Apex, CRM systems) advantageous * Strong organisational and time management skills * Excellent verbal and written English communication skills * High attention to detail and problem-solving ability * Professional, well-presented, and self-motivated KEY RESPONSIBILITIES: * Lead and manage the Central Reservations Team * Oversee all reservations via phone, email, WhatsApp, online platforms, and systems * Drive sales, upselling, and cross-selling across the portfolio * Manage reservation statuses, cancellations, amendments, and refunds * Ensure SOP implementation and system accuracy * Oversee OTA management and inventory control * Assist with revenue forecasting, occupancy, and deposit tracking * Prepare arrival reports and communicate with lodge operations teams * Maintain accurate records, reporting, and effective inbox management * Train, support, and develop team members * Ensure compliance with company policies and high service standards PACKAGE: * R20,000 R25,000 CTC * Provident Fund contribution (5%) * Medical Aid available after 3 months

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

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About Other IT/Computer Jobs in Gauteng

The IT and computer industry is one of the most dynamic and growing sectors in Gauteng, with a thriving job market that offers a wide range of opportunities for career advancement.

In terms of salary ranges, IT professionals in Gauteng can expect to earn anywhere from R800 000 per annum for junior positions to over R2 million for senior executives. The average salary for software engineers is around R1.5 million, while data analysts can earn between R900 000 and R1.2 million. With experience and skills, IT professionals in Gauteng can expect significant salary increases, with some roles offering bonuses and benefits that can increase their overall remuneration.

To succeed in the IT industry in Gauteng, candidates need to possess a range of key skills, including programming languages such as Java, Python, and C++, as well as experience with databases, cloud computing, and cybersecurity. Strong problem-solving skills, attention to detail, and excellent communication skills are also essential for success in this field. Additionally, knowledge of ITIL (Information Technology Infrastructure Library) and Agile methodologies can be highly valued by employers.

Several major companies and industries in Gauteng are currently hiring IT professionals, including technology firms such as Microsoft, IBM, and Oracle, as well as banks and financial institutions like Standard Bank and Nedbank. The finance industry is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

Career growth opportunities are abundant in the IT industry in Gauteng, with many companies investing heavily in employee training and development programs. With experience and skills, IT professionals can move into senior leadership positions or start their own businesses, while also pursuing further education and certifications. The Johannesburg Stock Exchange (JSE) is also a significant employer of IT staff, with roles ranging from software development to data analytics and cybersecurity.

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Overall, the IT industry in Gauteng offers a wide range of exciting career opportunities for job seekers with the right skills and experience. With salaries that are competitive with those offered by major companies globally, there has never been a better time to pursue a career in this dynamic and rapidly evolving field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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