Pretoria: Account Manager – Medical Field posted by Career Crew

About the Role

The Account Manager is responsible for identifying a customer’s needs, pitching relevant products or services, and managing all aspects of sales processes for Our Client’s Group in the medical field.

Key Responsibilities

• Achieve Budget and the Company Objectives set out by management in consultation with yourself at your strategy and budget meetings.
• Execute national, regional and individual strategies to achieve budget.
• Feedback /Tracking Expectations
• Log all daily meaningful customer interactions as per protocol requirements into the Our Client’s CRM system.
• Update registrars tracking document after each academic interaction.
• Track sales and strategies through analysis of your sales reports.

• Consignment / Stock Control and Management.
• Ensuring that the Hospital / Clinic Consignment Agreements are up to date.
• Ensuring that all Provincial Hospital Agreements are signed and returned to the Office before any consignment / loan stock is placed at the Hospital.
• Minimize stock in consignment warehouses by implementing conversion strategies.
• Manage long lying and short dated stock as per company protocol.

• Monitor stock levels.
• Manage clients’ expectations on backorders.
• Product Samples
• Samples are not allowed unless approved by your direct line manager – a completed and signed evaluation needs to be submitted back to the office.

• Stock Deliveries
• Occasionally assist with emergency stock deliveries utilizing your own stock in transit, or ensuring you plan, to ensure delivery to product by the Office – ONLY emergency deliveries to be utilized by the Company Drivers.

• Return of faulty products to be managed as per company policy and work instruction and all relevant document to be completed.

• Scheduled appointments to see clients (Doctors/Theatre-sisters/Pharmacy/Scrub Sisters) as per your employment contract.
• Manage all preparation, call execution, post call conclusion as per onboarding procedural training.
• Use planned strategies as basis of customer calls.
• Submit call reports onto the company reporting system, after each customer call/interaction.

• Plan and host academic meetings in your region across all portfolios as per Management requirement.
• Use your state tracking sheet / monthly strategy document (Aesthetics) to track your regional state customers.
• Attend meetings to set budget and strategies for the next financial year.

Requirements

• Sales Experience
• Medical Background (reference to Medical & SWC Business Unit)
• Qualified Therapist (reference to Aesthetics Business Unit)
• Time Management Skills
• Enthusiasm and Drive
• Customer Service Aptitude
• Resilient Spirit
• Self-confidence
• Skills including but not limited to:
• Teamwork, Adaptability, Accountability, Reliability/dependability, Initiative, Safety awareness, Ability to receive and provide constructive feedback and training, Pride in performance, Continuous Improvement/Quality, Good Communication, Positive responses to change, High attention to detail, Ability to prioritize time efficiently, Excellent problem-solving skills, Work independently.

Qualifications

• Formal education/certifications not explicitly mentioned

Salary & Benefits

• Salary information not explicitly mentioned