Job Description
About the Role
As a Senior Travel Specialist at Craven Cottage CC, you will be responsible for providing exceptional high-end travel experiences to our discerning clients. Your expertise in creating customized itineraries, managing logistics, and building relationships with suppliers will be instrumental in delivering outstanding results.
Key Responsibilities
- Conduct in-depth consultations with high-end clients to understand their travel preferences, interests, and specific requirements.
- Create highly personalized travel itineraries, including luxury accommodations, private transportation, exclusive experiences and dining reservations, tailored to each client’s needs.
- Develop and maintain strong relationships with suppliers to secure exclusive deals and experiences for clients.
- Ensure seamless logistics for each trip, including managing flight details, transfers and other travel arrangements.
- Handle unexpected issues or changes to travel plans with professionalism and efficiency, ensuring minimal disruption to the client’s experience.
- Prepare detailed travel itineraries, travel documents and other relevant information for clients.
- Acknowledge receipt of written requests received from agents and ensure quick turn-around times
- Respond to written requests and provide written confirmations.
- Open client files according to company standards.
- Load reservations on Tourplan.
- Ensure confirmation of services with suppliers.
- Stay in constant communication with agents with regards to status of reservations, payment requirements, deadlines and conditions of reservations.
- Arrange Meet and Greets as required.
- Handle and escalate client complaints.
- Manage MOD phone and queries as required.
- Ensure that clients are invoiced for all services and invoices provided to clients timeously.
- Manage payments and Account queries.
- Follow up on payments.
- Liaise with Finance department with regards to queries.
- Ensure payment conditions are strictly adhered to.
- Keep Manager informed of possible problems.
- Arrange pre-payments.
- Explain variances in financial reports.
- Manage margin (high & low).
- Reconcile files.
- Adhere to all divisional procedures and policies.
- Submit timeous reports as requested and adhere to deadlines.
- Maintain complete confidentiality with all company intellectual capital.
- Ensure that all documentation has been filed and that files are updated.
- Build and retain relationships with clients.
- Ensure effective communication with clients at all times.
- Ensure that all correspondence, documentation, proposals, presentations are delivered accurately and timeously.
- Commit to and build relationships with preferred partners.
- Establish best products.
- Personal development on destinations and products.
- Actively source new products and creative ideas.
Requirements
- Matric / Grade 12
- Minimum 5 years Inbound Tourism industry experience in a senior role dealing with the high-end, luxury markets
- Experience in tailor-made FIT itineraries
- Travel & Tourism qualification would be preferable
- Tourplan knowledge and execution would be preferable
- Excellent South African and Regional geographic knowledge
- Attention to detail is essential
- A mature approach when dealing with people
- Capacity for dealing with employers and workers at all levels
- Confidentiality, tact and discretion when dealing with people
- Excellent planning, organisational, and analytical skills
- Excellent verbal and written communication skills
- English competency (speaking, reading & writing)
- Integrity and Honesty
Qualifications
None mentioned.
Salary & Benefits
Salary information not provided.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail Management Jobs in Gauteng
In Gauteng, the retail management industry is a common and thriving sector, with various opportunities available across the province. Typically, retailers in this region manage stores, oversee inventory, and are responsible for maintaining customer satisfaction. Generally, these roles involve coordinating daily store operations, managing staff, and driving sales growth.
Salary ranges for retail managers in Gauteng can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salary expectations typically fall within the range of R400 000 to R600 000 per annum. However, it’s essential to note that these figures are general estimates and may differ significantly based on individual circumstances. For example, senior managers in larger corporations or those with extensive experience in specific industries may earn higher salaries.
Common skills required for retail management roles include strong leadership and communication skills, as well as the ability to work under pressure. Other essential skills typically include inventory management expertise, customer service knowledge, and basic accounting principles. Retail managers must also be adept at managing teams, handling conflict resolution, and implementing operational efficiency initiatives. In addition to these fundamental skills, having experience with point-of-sale systems, e-commerce platforms, and data analysis software can provide a competitive edge in the job market.
Retail management roles are commonly found across various industries, including financial services sector, technology industry, manufacturing sector, and consumer goods retailers. These sectors value skilled professionals who can drive sales growth, manage inventory, and maintain customer satisfaction.
Career development opportunities for retail managers in Gauteng typically involve promotions to senior leadership positions or specialized roles such as store operations manager or buying manager. With experience and additional training, individuals can transition into management consultant roles, where they can apply their expertise to help other businesses improve their operational efficiency. Furthermore, many retail managers pursue further education or obtain specialized certifications to enhance their skills and advance in their careers.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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