Bryanston: HR Manager posted by Craven Cottage CC

About the Role

The HR Manager will be responsible for developing and implementing group-wide HR strategies, policies, and procedures aligned with Craven Cottage CC’s goals and South African labour legislation. The successful candidate will support hotel leadership teams to drive a consistent, high-performance hospitality culture and contribute to executive and operational decisions impacting workforce planning and organisational design.

Key Responsibilities

• Develop and implement group-wide HR strategies, policies, and procedures aligned with the organisation’s goals and South African labour legislation.
• Support hotel leadership teams to drive a consistent, high-performance hospitality culture.
• Contribute to executive and operational decisions impacting workforce planning and organisational design.
• Ensure full compliance with all labour legislation, including BCEA, LRA, EE Act, OHSA, and relevant hospitality-sector requirements.
• Manage and guide processes relating to disciplinary action, grievances, CCMA preparation, union interaction, and conflict resolution.
• Maintain accurate and up-to-date HR documentation, audits, and statutory reporting.
• Oversee the full recruitment lifecycle for all hotel properties, ensuring attraction of hospitality-appropriate talent.
• Implement robust onboarding programmes and ensure accurate job profiles across the group.
• Drive diversity, transformation, and Employment Equity initiatives.
• Conduct skills assessments and oversee training plans to enhance staff capability and service standards.
• Oversee performance appraisal systems that promote accountability and high performance.
• Maintain training records to support compliance and employee development.
• Oversee payroll administration for accuracy in salaries, benefits, service charges, gratuities, leave, and statutory deductions.
• Ensure all HR records, HRIS systems, and reporting processes are accurate and consistent across all hotels.
• Manage HR budgets and optimise HR operational processes.
• Promote an engaged workforce through wellness initiatives, staff events, and recognition programmes.
• Maintain a visible HR presence at hotel sites, acting as a trusted advisor for staff and management.
• Foster a positive organisational culture that supports retention and service excellence.

Requirements

• Degree in Human Resources, Industrial Psychology, or related field.
• Minimum 3–5 years HR Manager or Assistant HR Manager experience within hospitality (hotel or lodge environment).
• Proven experience managing HR functions for workforce volumes (100+ employees).
• Experience across multiple hospitality properties.
• Knowledge of hospitality labour practices, service charge management, and seasonal staffing patterns.
• Payroll system experience (e.g., SAGE).
• Strong knowledge of South African labour legislation and IR processes.
• Excellent interpersonal, communication, and leadership skills.
• Ability to manage diverse, multilingual workforces.
• High emotional intelligence and conflict-resolution ability.
• Strong organisational skills and attention to detail.
• Integrity, discretion, and ability to handle confidential information.
• Approachable and empathetic, with the ability to engage at all levels.
• Resilient and able to manage high-pressure hospitality environments.
• Solutions-driven and proactive.
• Commitment to staff development and service excellence.

Qualifications

No qualifications mentioned in the original job description.