Cape Town: Account Manager posted by Lumenii

About the Role

At Lumenii, performance is not a slogan – it’s the standard. We’re looking for an Account Manager who will take ownership of outcomes, not just activity. You’ll be responsible for the day-to-day performance of multiple lead generation campaigns, ensuring reliable volume, strong quality, accurate reporting, and confident clients.

Key Responsibilities

• Own daily campaign delivery, ensuring volumes meet agreed targets
• Build and maintain strong, high-trust relationships with lead suppliers
• Monitor performance trends and act immediately when delivery or quality dips
• Escalate, rebalance, or source alternative suppliers where required
• Ensure LeadLab remains a priority partner through strong commercial influence

• Take full accountability for lead quality and conversion outcomes
• Translate performance insights into practical corrective action
• Collaborate closely with suppliers, clients, and internal analytics support
• Ensure issues are resolved decisively and sustainably

• Act as the primary point of contact for assigned clients
• Prepare thoroughly for meetings using performance insights and risk indicators
• Communicate clearly, confidently, and proactively across all touchpoints
• Anticipate client needs and arrive with solutions, not explanations

• Manage multiple priorities without losing momentum or detail
• Track open actions and ensure full closure on all commitments
• Maintain structured systems to ensure nothing slips through the cracks

• Proactively identify and engage potential new clients locally and internationally
• Conduct discovery conversations to understand commercial and performance needs
• Support proposal development, pricing discussions, and campaign structuring
• Assist with onboarding to ensure strong early performance and confidence
• Stay close to market trends, competitors, and growth opportunities

Requirements

• Bachelor’s degree in Business, Marketing, Commerce, Analytics or related field
• 5+ years experience in account management, performance marketing, lead generation, sales or a similar commercial role
• Proven experience in senior account management, performance marketing, lead generation, or a similar commercial role
• Strong commercial and numerical understanding of performance metrics (CPL, EPL, conversions, volume)
• Comfortable interpreting performance insights and translating them into action
• Strong knowledge and skills on Excel
• Excellent written and verbal communication skills
• Strong organisational and task-management ability
• Comfortable operating in a fast-paced, high-pressure environment
• Naturally proactive with strong ownership and accountability
• Comfortable engaging prospects and clients in commercial conversations

Nice to Have

• Experience in insurance, financial services, or lead generation
• Exposure to call centre environments and conversion-based models
• Familiarity with CPL-based or performance-driven commercial structures
• Experience working with international clients and suppliers

Who This Role Is Not For

• Someone who prefers to work strictly from a task list
• Someone who waits for instructions before acting
• Someone who avoids ownership or accountability
• Someone uncomfortable making decisions based on performance data
• Someone who avoids difficult conversations with suppliers, prospects, or clients