Cape Town City Centre: Operations Supervisor posted by Pinnacle

Job Purpose: Support the Operational function through continuous and disciplined execution of daily tactical deliverables in line with defined processes & procedures, to achieve optimal service delivery. Job Function: 1. KEY PERFORMANCE AREAS, KEY PERFORMANCE INDICATORS AND STANDARD OPERATING PROCEDURES. – Continuously drive Operational KPIs, metrics and targets to maintain and improve operational efficiencies and service delivery. – Implement, manage and maintain any new processes / procedures as directed by the COO and /or Operations Manager. – Participate in and contribute toward the development, adjustment and execution of operational plans, schedules and standard operating procedures / processes. 2. SUPERVISOR / HUMAN RESOURCES / INDUSTRIAL RELATIONS. Track, manage and support your direct report line incumbents to achieve their daily operational deliverables, including but not limited to: – Daily activities and corresponding deliverables by maintaining effective people management practice, ensuring that roles and competencies are effectively and efficiently carried out line with their respective Position Agreement/s. – Employee overtime on local distribution vehicles. – Manage any / all leave, in line with the Company’s comprehensive Leave Policy. – Alongside the Operations Manager, measure and evaluate direct report line incumbents through bi- annual performance reviews. – Identify / propose / schedule training (internal and external) to close the skills gap to improve Operations performance and efficiencies, with minimum disruption to the daily Operations function. – Assist the Operations Manager with any Industrial Relations processes pertaining to your direct report line employees, as and when required. – Ensure timeous communications with the Payroll Division pertaing to overtime, AODs, suspensions et al., as and when required. 3. OPERATIONAL AND ROUTING ACTIVITIES: Manage day to day operational activities, both functional and administrative, ensuring these activities are carried out appropriately and cost-effectively, including but not limited to: – Monthly management / maintenance of Driver PDPs. – Manage ‘early morning’ collections through pre-defined SOPs. – Oversight of ‘collections’ execution against set service level agreements and defined policies/procedures. – Through increased oversight, ensure no misrouting occurs i.e. all freight to be sent to correct destination. – Timeous lodging of any / all 3rd party freight. – Oversee and manage the processing of all local vehicle collection freight in line with pre-defined SOPs. – Ensure all freight is fully scanned onto the Depot floor (including 3rd party and linehaul freight) and processed in accordance with defined SOP. – Investigate and analyse Morning Shift inefficiencies with a view to recommending / contributing solutions to correct as such. 4. COMPANY FLEET: – Actively provide and demonstrate Fleet Management leadership in line with defined policies / procedures and health & safety standards /regulations. – Monitor and maintain the wellbeing of all company vehicles to the set standard. – Uphold and enforce the Company policies pertaining to PPE and Unforms. 5. LINEHAUL: Successful management and oversight of Linehaul activity, ensuring adherence to / execution of defined SOPs pertaining to: – Unloading inbound Linehaul. – Loading outbound Linehaul. – Scanning of all freight. – Balancing and reconciling all manifests and tripsheets. – Execute duties within pre-defined cut-off deadlines for departures and 3rd party lodging. – Placement of tracking units on Linehaul. – Careful handling of freight during loading / offloading and sorting processes to prevent / avoid damages / incidents. 6. DEPOT FLOOR: – Oversight of morning Depot activity, maintaining execution against set service level agreements and defined policies/procedures. – Ensure the Warehouse is kept clean and tidy. 7. HEALTH & SAFETY: – Maintain and enforce Health and Safety standards, procedures and compliance for an incident / accident free Operations environment. – Immediately report any Health and Safety challenges to the Operations Manager for corrective action. – Immediately report any Injury on Duty to the Operations Manager and further assist with completion of any Worker’s Compensation documents in line with statutory requirements. 8. INCIDENTS / ACCIDENTS: – Report all Fleet and Depot incidents / accidents to the Operations Manager. – Investigate, as assigned to you, any / all incidents and accidents. – Through the process of investigation, methodically identify root causes of operational challenges / incidents / accidents and report to the Operations Manager. – Further assist in implementing corrective action and contribute ideas to minimise / eliminate repeat incidents / accidents. 9 DUTY OF CARE: – Protect and maintain the wellbeing of company assets and resources. – Protect and maintain the wellbeing of all freight. – Execute preventative measures to limit / avoid incidents and damages through the following practices:  Instilling and / or elevating awareness.  Continuous guidance and training.  Provide appropriate tools and equipment.  Investigate and analyse unplanned / unforeseen events to identify root cause.  In line with defined SOPs, record, report and communicate any incidents / damages to the Operations Manager. 10. COMMUNICATIONS: – Continuously monitor and update Hatch Groups. Implement necessary action where required. – Ensure all Pre-Alerts / ICU’s are executed accordingly. – Attend / Arrange and participate in regular meetings with key internal stakeholders, as and when required, to align defined strategic goals with operational capabilities. – Participate in collaborative cross-functional team activities to share best practice, drive technical excellence and enhance sustainable customer service levels. 11.  OTHER: – Execute any / all Ad Hoc Projects and / or tasks as directed by the COO, Operations Manager or CEO. – Participate in any / all training as directed by the Company, and further demonstrate skills obtained as such. – Drive all workflow through ASANA. Minimum Education and Experience Requirements:  Tertiary Qualification in Supply Chain Management – minimum Diploma.  Minimum 5 years demonstrable experience in an Operations Supervisory position.  Minimum 5 years practical experience in the Freight / Logistics Industry.  Strong leadership and people management skills.  Proactive, critical thinker.  Detail orientated.  Structured, methodical and disciplined.  Adaptable and open-minded.  Decisive, resolute and resilient.  Proficient use of MS office, Freight Management Software, and ASANA.  Valid SA driver’s license and own vehicle.