Cape Town City Centre: Reservation Travel Consultant

January 28, 2026 Jobs in Cape Peninsula

Job Description

About the Role

We are seeking a highly skilled and experienced Reservation Travel Consultant to join our team in Cape Town City Centre. As a key member of our reservation team, you will be responsible for providing exceptional customer service, managing bookings, and ensuring seamless travel experiences for our clients.

Key Responsibilities

Responding to trade enquiries efficiently and timeously.
Communication with clients, offering quick turnaround times and a professional service.
Responding to all product queries or concerns relating to bookings.
Providing availability and costs/quotes for bookings.
Making reservations using TourPlan/TMIS.
Managing booking status throughout the reservation process (quote, cancelled, provisional, confirmed, and invoiced).
Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
Liaising with Product Management to ensure best possible services to the guests in respect of guest information and requirements.
Providing lodge information and relating documentation to clients where appropriate WETU itineraries / pre-tour & departure information.
Managing yield to ensure that we maximise occupancy and the rate achieved.
Convert sales by offering excellent response times, providing alternative dates/products, offering approved discounts where budget is a constraint.
Standby and emergency duty will be on a rotational basis including after hours.

Requirements

Minimum of a Matric Certificate.
Tertiary certificate in travel related field desirable.
At least 3-5 years relevant experience in a similar environment.
TourPlan system knowledge Local and international travel industry (inbound market) Product knowledge Botswana, Namibia, and South Africa.
Fluent in speaking and writing in the English language.
Ability to adapt to a dynamic work environment and support different teams when needed.
Ability to work fast and accurately.
Service and detail orientated.
Shows empathy, care, and understanding when dealing with clients.
Good interpersonal skills.
Willingness/ability to share information.
Ability to multitask and work under pressure.

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Qualifications

Matric Certificate

[Note: The salary information is not included as it was not provided in the original job posting.]

How to Apply

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About Travel / tourism Jobs in Cape Town Region

The travel and tourism industry in the Cape Town region is a vibrant sector that attracts individuals from diverse backgrounds. Typically, this field offers exciting opportunities for those who are passionate about exploring new cultures, working with people from different nationalities, and experiencing the beauty of South Africa’s surroundings. Generally, this industry provides a dynamic work environment that fosters creativity, innovation, and collaboration.

When it comes to salaries in the travel and tourism sector in Cape Town, broad ranges can be expected depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may pay within the R30 000 – R50 000 per annum range, while more senior roles can command salaries ranging from R60 000 to R120 000 or more, although actual figures can vary widely. Commonly, professionals in this field with relevant experience and skills can expect to earn on the higher end of these ranges.

Common skills required for careers in travel and tourism include excellent communication and interpersonal skills, attention to detail, adaptability, problem-solving abilities, and a passion for customer service. Typically, knowledge of languages such as Afrikaans, isiXhosa, or English is an asset, as well as experience with hospitality management systems, social media platforms, and online booking tools.

The travel and tourism sector in Cape Town often employs individuals from various industries, including financial services, technology, manufacturing, and education. Commonly, companies in these sectors outsource their operations to external providers who specialize in catering to tourists and business travelers. Other types of organizations that commonly hire for travel and tourism roles include tour operators, accommodation providers, and event management companies.

View Job Cape Town: Financial Accountant posted by Hire Resolve

Career development opportunities are plentiful in the travel and tourism sector. Typically, individuals can progress from entry-level positions to senior management roles within a few years, assuming they demonstrate exceptional performance, leadership skills, and a commitment to ongoing learning and professional development. Generally, professionals who are willing to take on new challenges, adapt to changing market conditions, and build their networks can expect to advance their careers in this dynamic industry.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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