Job Description
About the Role
The Soft Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across all soft services in Cape Town City Centre. This role ensures efficient and effective service delivery, maintaining high standards of quality and compliance.
Key Responsibilities
- Ensure service providers meet performance standards outlined in SLAs.
- Oversee contract compliance and adherence to service-level obligations.
- Manage contract renewals, modifications, and amendments.
- Optimize service delivery and drive continual improvements.
- Coordinate with internal teams, including Energy & Utilities and Procurement, to manage service interactions efficiently.
- Implement strategies to enhance vendor relationships and performance.
- Oversee daily operations of applicable services.
- Ensure services are delivered efficiently and effectively.
- Implement and monitor service improvement plans.
- Ensure compliance with health and safety regulations and industry standards.
- Maintain operational focus on key systems while coordinating with specialized teams.
- Track KPIs to measure performance and identify improvement areas.
Requirements
Contract and Service Performance:
- Experience in contract management and service delivery oversight.
- Strong analytical and problem-solving abilities.
- Knowledge of health and safety regulations.
- Experience managing cross-functional teams and service providers.
- Proficiency in facilities management software.
Operational Oversight:
- Experience with budget management and cost control.
- Customer-focused with a commitment to service excellence.
Qualifications
Proven experience in contract management and service delivery oversight. Strong organizational, multitasking, and communication skills. Experience managing cross-functional teams and service providers. Technical background in managing operational services. Experience collaborating with Procurement on contract alignment and vendor management. Ability to work independently and as part of a team.
Salary & Benefits
No information available.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Construction / trades Jobs in Cape Town Region
The construction and trades industry is a significant sector in Cape Town Region, South Africa, contributing to the country’s economic growth. Generally, this field experiences fluctuating job markets, with periods of high demand followed by slower growth. However, it remains an essential part of the region’s infrastructure development, ensuring a steady flow of job opportunities for skilled workers.
When considering a career in construction or trades, salary expectations can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may command a salary range of R200 000 to R350 000 per annum, while more senior roles can earn between R400 000 to R700 000 per year. However, it is essential to note that these figures are broad estimates and actual salaries can vary significantly.
Common skills required for construction and trades positions include proficiency in hand tools, understanding of building codes and regulations, experience with power tools and equipment operation, physical stamina, good communication skills, and attention to detail. Additionally, many roles require a National Diploma or higher-level qualification in a relevant field, such as civil engineering, electrical engineering, or carpentry.
The construction industry is often employed by various sectors, including financial services, technology, manufacturing, and public sector entities. Many construction companies also operate across multiple industries, making it an attractive career choice for those looking to work across different sectors.
Career development opportunities abound in the construction and trades industry. Typically, experienced workers can progress to senior roles or start their own businesses. On-the-job training and apprenticeships are common, providing a pathway for new entrants to develop their skills and advance in their careers. Many companies also invest in employee development programs, offering courses and certifications to enhance skills and stay competitive in the market.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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