Menu Close

Cape Town: Customer Service Representative posted by CallForce

Advertisement



Job Description

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!

What Youll be Doing

Do you have a passion for helping others & ensuring peace of mind? In this role, youll work to resolve the customers issues swiftly & handling customer enquiries telephonically and email correspondence.

Key responsibilities:

  • Answer inbound voice calls from customers regarding automotive queries
  • Calling customers back with relevant feedback
  • Conduct research to provide answers for customers to resolve their issue
  • Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
  • Apply empathy and patience when dealing with irate customers
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query

Requirements

  • Matric National Diploma with English as a 2nd language subject pass mark
  • 2 years call centre and BPO level experience Mandatory
  • 1-year Complaints handling or cases management ideal/ beneficial
  • Technical query handling ideal/beneficial
  • Stakeholder and negotiation skills Mandatory
  • Experience of UK customer- beneficial
    • experience working on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial.
  • C1 level language Mandatory
  • Experience of multiple systems: Microsoft, email, excel proficiency- Mandatory

Working Hours

  • 09h00 23h00 Monday to Sunday on rotational shifts

Salary R9 000

  • Benefits after probation:
    • Medical Aid- Kaelo Flexiplan;
    • Basic Life Cover
    • Funeral Cover
    • Pension Fund: company and employee contribution
    • Employee Assistance Program: 24 hours trauma counselling, etc.

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds

A Bit More About Your Role

Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers.

View Job  South Africa: Sales Representative (Renewable Energy) posted by Jelocorp

You’ll report to Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

View Job  Gauteng: Actuarial Pricing Specialist posted by Psybergate

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Practice common interview questions with a friend or family member to build confidence.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

View Job  Gauteng: CAT Backhoe Loader Driver posted by Sekozee

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Cape Town: Junior Data Analyst posted by Hire Resolve

Jobs in Cape Peninsula March 17, 2026
Computer Hire Resolve Other IT

A Cape Town based data analytics and consulting team of engineers and data scientists building Azure-first solutions across multiple industries…

View Job

Bloemfontein: Articles clerk and Audit Senior posted by Hire Resolve

Jobs in Bloemfontein March 17, 2026
Accounting Hire Resolve Other Finance

An established and reputable accounting and audit practice in Bloemfontein is seeking to appoint a SAICA / SAIPA Articles Clerk…

View Job

Johannesburg: Google Ads PPC Specialist posted by Hire Resolve

Jobs in Central Johannesburg Remote March 17, 2026
Computer Hire Resolve Other IT

A fully remote opportunity is available for an experienced Google Ads PPC Specialist. The role requires a results-driven marketer skilled…

View Job

Johannesburg: Junior Civil and Structural Draftperson posted by Hire Resolve

Jobs in Central Johannesburg March 17, 2026
Hire Resolve Other Engineering

An established multi-disciplinary engineering consultancy is seeking a Junior Civil & Structural Draftsperson to join their growing team. This is…

View Job

Johannesburg: L3 IT Engineer posted by Hire Resolve

Jobs in Central Johannesburg March 17, 2026
Computer Hire Resolve Other IT

An established IT services company is seeking experienced L3 IT Engineers with a strong background in IT Security, IT Audit,…

View Job

Johannesburg: Google Ads PPC Specialist posted by Hire Resolve

Jobs in Central Johannesburg Remote March 17, 2026
Computer Hire Resolve Other IT

A fully remote opportunity is available for an experienced Google Ads PPC Specialist. The role requires a results-driven marketer skilled…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area

Cape Town: Customer Service Representative posted by CallForce

Advertisement



Job Description

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!

What Youll be Doing

Do you have a passion for helping others & ensuring peace of mind? In this role, youll work to resolve the customers issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.

During a Typical Day, Youll

  • Answer incoming communications from customers over email or social media platforms
  • Phoning customers back with relevant feedback
  • Conduct research to provide answers for customers to resolve their issues

Requirements

  • Matric
  • Fluent English (Higher Grade English pass in Matric)
  • 2-3 years or more of customer service experience in a Contact Centre
  • Automotive experience of having worked in a complaints department, will be an advantage

Working Hours

  • 09h00 23h00 Monday to Sunday on rotational shifts

Salary R9 000

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds

A Bit More About Your Role

Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers.

You’ll report to Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.

View Job  Johannesburg: Food Technologist posted by Hire Resolve

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.

View Job  Sandton: Customer service posted by CallForce


This information provides general career guidance. Actual salaries and requirements vary by employer.



GO APPLY NOW

Safe & secure application process

Advertisement


Advertisement



Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Quantify your achievements on your CV using numbers and percentages where possible.

How to Apply

Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Cape Town: Junior Data Analyst posted by Hire Resolve

Jobs in Cape Peninsula March 17, 2026
Computer Hire Resolve Other IT

A Cape Town based data analytics and consulting team of engineers and data scientists building Azure-first solutions across multiple industries…

View Job  Pretoria: Technician posted by Hire Resolve
View Job

Bloemfontein: Articles clerk and Audit Senior posted by Hire Resolve

Jobs in Bloemfontein March 17, 2026
Accounting Hire Resolve Other Finance

An established and reputable accounting and audit practice in Bloemfontein is seeking to appoint a SAICA / SAIPA Articles Clerk…

View Job

Johannesburg: Google Ads PPC Specialist posted by Hire Resolve

Jobs in Central Johannesburg Remote March 17, 2026
Computer Hire Resolve Other IT

A fully remote opportunity is available for an experienced Google Ads PPC Specialist. The role requires a results-driven marketer skilled…

View Job

Johannesburg: Junior Civil and Structural Draftperson posted by Hire Resolve

Jobs in Central Johannesburg March 17, 2026
Hire Resolve Other Engineering

An established multi-disciplinary engineering consultancy is seeking a Junior Civil & Structural Draftsperson to join their growing team. This is…

View Job

Johannesburg: L3 IT Engineer posted by Hire Resolve

Jobs in Central Johannesburg March 17, 2026
Computer Hire Resolve Other IT

An established IT services company is seeking experienced L3 IT Engineers with a strong background in IT Security, IT Audit,…

View Job

Johannesburg: Google Ads PPC Specialist posted by Hire Resolve

Jobs in Central Johannesburg Remote March 17, 2026
Computer Hire Resolve Other IT

A fully remote opportunity is available for an experienced Google Ads PPC Specialist. The role requires a results-driven marketer skilled…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area