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Cape Town: Customer Service Representative posted by CallForce

Cape Town: Customer Service Representative posted by CallForce

Company
CallForce

Location
Western Cape

Job Type
Other Professions

Job Description

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!

What Youll be Doing

Do you have a passion for helping others & ensuring peace of mind? In this role, youll work to resolve the customers issues swiftly & handling customer enquiries over email, social media platforms & making outbound client follow ups.

During a Typical Day, Youll

  • Answer incoming communications from customers over email or social media platforms
  • Phoning customers back with relevant feedback
  • Conduct research to provide answers for customers to resolve their issues

Requirements

  • Matric
  • Fluent English (Higher Grade English pass in Matric)
  • 2-3 years or more of customer service experience in a Contact Centre
  • Automotive experience of having worked in a complaints department, will be an advantage

Working Hours

  • 09h00 23h00 Monday to Sunday on rotational shifts

Salary R9 000

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds

A Bit More About Your Role

Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers.

View Job  Cape Town: Mechanical Engineer posted by Hire Resolve

You’ll report to Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.

Ready to Apply?

Click below to apply directly with the employer


Go Apply Now


Safe & secure application

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Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape


Job Seeker Tip

Always arrive 10-15 minutes early for interviews to show punctuality and reliability.

How to Apply

Click “GO APPLY” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

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Cape Town: Customer Service Representative posted by CallForce

Cape Town: Customer Service Representative posted by CallForce

Company
CallForce

Location
Western Cape

Job Type
Other Professions

Job Description

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!

What Youll be Doing

Do you have a passion for helping others & ensuring peace of mind? In this role, youll work to resolve the customers issues swiftly & handling customer enquiries telephonically and email correspondence.

Key responsibilities:

  • Answer inbound voice calls from customers regarding automotive queries
  • Calling customers back with relevant feedback
  • Conduct research to provide answers for customers to resolve their issue
  • Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
  • Apply empathy and patience when dealing with irate customers
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query

Requirements

  • Matric National Diploma with English as a 2nd language subject pass mark
  • 2 years call centre and BPO level experience Mandatory
  • 1-year Complaints handling or cases management ideal/ beneficial
  • Technical query handling ideal/beneficial
  • Stakeholder and negotiation skills Mandatory
  • Experience of UK customer- beneficial
    • experience working on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial.
  • C1 level language Mandatory
  • Experience of multiple systems: Microsoft, email, excel proficiency- Mandatory
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Working Hours

  • 09h00 23h00 Monday to Sunday on rotational shifts

Salary R9 000

  • Benefits after probation:
    • Medical Aid- Kaelo Flexiplan;
    • Basic Life Cover
    • Funeral Cover
    • Pension Fund: company and employee contribution
    • Employee Assistance Program: 24 hours trauma counselling, etc.

What You Can Expect

  • Knowledgeable, encouraging, supporting and present leadership
  • Diverse and community minded organization
  • Career-growth and lots of learning opportunities for aspiring minds

A Bit More About Your Role

Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers.

You’ll report to Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.

Ready to Apply?

Click below to apply directly with the employer


Go Apply Now


Safe & secure application

Advertisement


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Cape Town, Western Cape
View Job  Cape Town: International Outbound Sales Consultant posted by CallForce


Job Seeker Tip

Consider temporary or contract work to gain experience and potentially convert to permanent roles.

How to Apply

Click “GO APPLY” to visit the company’s application page.
Follow their instructions carefully.

JVR Jobs connects you with employers – we don’t process applications directly.

Latest Job Opportunities

Richards Bay: Spare Parts Manager posted by Manpower Group

Jobs in Kwazulu-Natal September 30, 2025
Logistics Sales Manpower Group

Spare Parts functionOversee the sales function for spare parts and implement a process roadmap to fulfil customer demand.Budgeting and forecasting…

View Job

Stellenbosch: Seasonal Spa Therapist posted by Craven Cottage CC

Jobs in Cape Winelands September 30, 2025
Craven Cottage CC Media Photography

ResponsibilitiesCoordinate daily operations of full portfolioDelivery of a variety of spa services body treatments, facials, massages, waxing, micro...

View Job

Stellenbosch: Seasonal Guest Relations Officer posted by Craven Cottage CC

Jobs in Cape Winelands September 30, 2025
Craven Cottage CC Media Photography

ResponsibilitiesWelcome and introduce guestsCheck-in and check-out guestsPass all relevant guest information on to various departments as requiredAssist...

View Job

Bryanston: Financial Manager posted by Craven Cottage CC

Jobs in Bryanston September 30, 2025
Craven Cottage CC Wealth Management Administration

DutiesnbspAssist in the development and maintenance of financial controls over all aspects of the unitrsquos business.Together with Finance Managers,...

View Job  Johannesburg: Senior Actuarial Analyst posted by Goldman Tech
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Johannesburg: Steel Buyer – Steel Retail Industry posted by Hire Resolve

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Cape Town: Electrical Engineer posted by Hire Resolve

Jobs in Cape Peninsula September 30, 2025
Hire Resolve Other Engineering

Hire Resolve is currently seeking an experienced Electrical Engineer in Cape Town to join a leading engineering consultancy. This vital…

View Job

Browse Employers

View All

Job Alerts


Share this to someone who needs a job:
Posted in Jobs in Cape Peninsula, Jobs in Cape Town, Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area