Cape Town: Dealer Principal posted by Headhunters

Our client in the Manufacturing sector is currently looking to employ a Dealer and Product Principal to join their team based in Cape Town.

The successful candidate will be responsible for the overall commercial, operational, financial and customer performance of the branch, ensuring sustainable growth, profitability, operational excellence and customer satisfaction while maintaining compliance with company policies, governance standards and strategic objectives.

Requirements:

• Degree in Management or equivalent qualification advantageous.

• Valid Code 8 Driver’s Licence.

• 5 10 years’ experience in a Branch Manager role within the Trucking Industry.

• Strong commercial and business management experience.

• Experience managing sales, aftersales, workshop and parts operations.

• Financial management and branch profitability experience.

• Customer relationship management experience.

• Staff leadership and people management experience.

• Strong operational and strategic planning skills.

• Excellent written and verbal communication skills.

• Strong organisational and problem-solving ability.

• Experience working with Executive Management and Head Office functions.

Responsibilities:

Strategic Leadership and Business Growth

• Deliver branch sales, aftersales and profitability targets.

• Develop and implement branch growth strategies.

• Identify new business opportunities and market development initiatives.

• Support company strategic initiatives and branch development programmes.

• Drive sustainable growth and operational excellence.

• Implement continuous improvement initiatives.

Sales Performance and Customer Development

• Drive new vehicle sales performance.

• Drive parts sales performance.

• Drive service sales performance.

• Manage sales pipeline and quotation follow-up processes.

• Build and maintain key customer relationships.

• Support fleet customer development.

• Identify customer retention opportunities.

• Monitor market trends and competitor activities.

• Collaborate with marketing and sales operations teams.

Customer Experience and Relationship Management

• Promote a customer-centric culture.

• Monitor customer satisfaction levels.

• Manage customer complaints and escalations.

• Strengthen long-term customer relationships.

• Drive service excellence initiatives.

• Implement improvements based on customer feedback.

Financial Management and Branch Profitability

• Achieve branch profitability objectives.

• Monitor revenue, expenditure and ROI.

• Forecast sales volumes and stock requirements.

• Review branch financial reports.

• Manage budgets and cost controls.

• Monitor debtors and creditors.

• Manage invoicing and financial transactions.

• Control stock holding and working capital.

• Improve stock turnover performance.

• Ensure compliance with financial controls and audits.

Branch Operations Management

• Oversee daily branch operations.

• Monitor operational performance.

• Forecast vehicle and parts stock requirements.

• Coordinate with logistics and procurement departments.

• Manage branch facilities and assets.

• Improve operational efficiency and productivity.

Aftersales and Workshop Performance

• Ensure workshop productivity and labour efficiency.

• Monitor service department profitability.

• Drive parts sales performance.

• Manage workshop quality standards.

• Monitor WIP (Work in Progress).

• Monitor VOR (Vehicle Off Road) status.

• Support customer uptime initiatives.

• Coordinate activities between Sales, Parts and Workshop departments.

People Management and Leadership

• Lead and motivate branch employees.

• Conduct performance reviews.

• Manage employee performance.

• Identify training requirements.

• Support succession planning initiatives.

• Promote employee engagement.

• Foster accountability and teamwork.

• Create a positive working environment.

Governance, Compliance and Risk Management

• Ensure compliance with company policies and procedures.

• Maintain health and safety standards.

• Ensure environmental compliance.

• Manage branch risks.

• Support audit and governance requirements.

• Protect company assets and information.

Stakeholder Management

• Liaise with Executive Management.

• Work closely with Head Office departments.

• Build relationships with suppliers and manufacturers.

• Collaborate with Finance, Logistics, Marketing, Sales Operations and Aftersales teams.

• Communicate branch requirements and opportunities.

Reporting and Administration

• Prepare branch performance reports.

• Monitor KPI achievement.

• Maintain accurate records and reporting systems.

• Participate in management reviews and planning meetings.

• Perform additional management duties as required.

Please note that should you not receive a response within 2 weeks of applying, you may consider your application unsuccessful.