Grahamstown: Butler posted by Staff Solutions

About the Role

As a Butler at our 5-star lodge, you will be responsible for providing exceptional guest service and ensuring that every moment of their stay is memorable and enjoyable. You will work closely with our team to deliver personalized experiences, exceeding expectations and building loyalty among our valued guests.

Key Responsibilities

• Professionally acknowledge, welcome, and greet guests with appropriate discretion, using correct forms of address.
• Escort guests to their accommodation and provide a comprehensive orientation of the guest room.
• Explain lodge services and facilities in detail, ensuring guests are fully informed of available offerings.
• Deliver highly personalised service with a strong sense of urgency, attention to detail, and dedication to guest satisfaction.
• Confirm guests beverage preferences prior to game drives and communicate requests to rangers accordingly.
• Curate unique dining experiences within the lodge grounds and coordinate guest celebrations in collaboration with the Lodge Manager.
• Maintain a consistently polite, professional, and gracious manner when interacting with guests.
• Anticipate guest needs and proactively respond to requests, liaising with relevant departments to ensure timely delivery of services.
• Follow up on all guest requests to ensure complete satisfaction.
• Engage guests confidently and appropriately in both formal and informal conversation, including discussions on current affairs.
• Serve guests in a calm, discreet, and courteous manner at all times.
• Provide prompt and efficient service while maintaining composure and professionalism.
• Regularly check in with guests to ensure satisfaction with food, beverages, and all services provided.
• Communicate guest allergies, preferences, likes, and dislikes accurately to relevant departments while maintaining confidentiality.
• Identify and report opportunities to enhance service delivery and quality standards.
• Maintain and update guest preference records in a confidential and professional manner.
• Contribute to the implementation of continuous improvement initiatives.
• Conduct thorough pre-arrival inspections of guest rooms, amenities, and facilities to ensure readiness for arrival.
• Appropriately acknowledge and farewell departing guests with discretion and professionalism.
• Provide dedicated butler service to a designated group of guests throughout their stay, attending to all guest needs from morning through evening.

Minimum Requirements

• Grade 12 (Matric)
• Minimum of two (2) years experience in a similar role within a five-star hospitality environment, with a background in Food & Beverage and/or Housekeeping.

Competencies Required

• Strong verbal communication skills in English.
• A strong commitment to delivering exceptional guest service.
• Proven ability to work effectively within a team and collaborate across departments.
• Ability to accurately convey detailed information and instructions to colleagues.
• Proficiency in Point of Sale (POS) systems.