Cape Town: Debtors Clerk posted by Lewis Stores (PTY) Ltd

Debtors Clerk Cradock

9 hrs p/day TBC p/monthPermanent – Full-timeWork schedule: As NeededStart date: ASAPJob description

This is a summary of what the job involves to help you decide if you are a good fit.

The role supports the Branch in managing customer accounts to ensure a high level of customer satisfaction within the companys credit policy, rules, and procedures. The Debtors clerk role requires the incumbent to receive, verify, safeguard, and record all cash received from customers and issue receipts of transactions. They are required to resolve all queries and manage the processing and reconciliation of customer accounts. Ideal candidates would have Debtors experience in following-up on outstanding payments and liaising with other branches when necessary, regarding OBO customers.

You may be required to assist with duties outside of your core role to support the business in driving sales and managing the debtors book. This could range from assisting in displays/promotions, maintaining general housekeeping to supporting with other store related activities.

What you’ll do

This is a list of tasks that you will be responsible for doing on your days at work.

• Receipt of Sales
• Petty Cash
• Refunds
• Working with people
• Customer Service
• Compliance
• Receive, verify, safeguard, and record all cash received from customers and issue receipts of transactions, immediately and according to company policy and procedures.
• Obtain bank clearances for cheques more than R500 (in the case of cash sales only)
• Manage RD cheques according to company policy.
• Ensure that amounts tendered by customer balances to computer generated receipt.
• Secure all takings in security drawer immediately after receipting has taken place. Secure all takings in the SAFE or drop safe after a quick bank or cashing up at the end of each trading day.
• Complete all administrative documents in terms of company policy and procedure as laid down in manuals and Standing Instructions.
• Manage all OBO transactions and ensure that all relevant data is captured in terms of company policy and procedure.
• Capture the manual receipts used by outside Collectors as per company policy and procedures.
• Report all cancelled receipts to the Branch Manager.
• Manage and understand all administrative procedures and should changes occur, become familiar with them and for immediate implementation.
• Ensure that necessary documentation is maintained for the control of petty cash daily.
• Maintain administrative procedures in terms of company policy and procedure.
• Credit application and review
• Obtain and verify all personal information from customers as per company requirements.
• Explain HP Agreement to the customers in order to avoid any misunderstandings, submit all transactions to the Transact Dept., and inform the customer if a transaction has been approved or declined with reasons.
• To constantly determine the up-do-date information from customers and process this onto the computer system.
• To communicate to short payers the importance of paying full installments and to negotiate a payment plan if they fall in arrears.
• To communicate daily with the Branch Manager and Regional Accounts Manager on the progress made regarding the improvement of the debtors book.
• Banking & safeguarding cash
• To ensure that all cashing up procedures are completed in terms of company policy and to check daily banking audit trails for accuracy and variances before making up the bank and to take corrective action where necessary.
• To prepare daily bank deposit slips and arrange for banking as per company policy, to enter all deposits in the bank movement, register daily and to balance daily cash takings daily with receipts.
• To check that the handing over of banking to Security Service is done according to laid down policy and procedure and to ensure that safety procedures of the company are applied in branches without the drop safe facility.
• To comply with all administrative procedures in the daily banking process, and to account for all shortages and to comply with standard procedure in this event.
• To extract daily banking audit trails and attach relevant documentation, and to ensure that all banking reports are filed daily and kept safely.
• To ensure that all refund transactions comply with company policy and procedures and all necessary data is computerized.
• Support customer complaints, where they are impacted by your department toward resolution according to acceptable resolution norms, and escalate long outstanding issues to the BM and Regional Controller to support management of issues.
• Ensure safe working environment, through maintaining housekeeping standards, management, and adherence to risk assessments, and taking responsibility for health and safety concerns within section/department.

Requirements

This is a list of things you will need in order to be considered for this role

• Matric
• English
• Clear criminal record

Preferences

Meeting the preferences would be a plus, but if you don’t, it won’t stop companies from considering you.

• South African candidates
• Experience: Debtors Clerk
• Within 15km from job
• Previous understanding of NCA and Credit related process
• Excellent interpersonal telephonic and customer service skills
• Computer Literate
• Able to work under pressure
• High attention to detail
• Excellent organisational skills and able to multitask
• Minimum 2-3 years Retail Debtors Management Experience preferably in the furniture retail

Application Process

This is a list of things you will need to do when completing your application to this job.

Assessments required for application

• Potential Work Performance Assessment Battery

Questions required for application

• Do you have any experience working in Finance? If yes, please tell us about your experience and previous responsibilities.
• In which area do you currently live? (Please be specific in providing the suburb, district or city)
• Do you have experience with balancing and reconciling cash?
• Do you have experience analyzing financial reports on a weekly, monthly, and annual basis?
• How do you keep your filing system in order?
• How do you handle learning a new system?