Job Description
Job Description:
The Service Consultant will serve as a point of contact who clients can depend on for assistance and support with their medical aid and health related products. The team provides medical aid advise, support and claim management services to ensure that clients get the most from their medical aid.
Key Responsibilities and Duties:
The duties briefly listed below will be subject to amendment from time to time as required based on discussions with your manager:
• Service delivery and liaison with clients (telephonically and via email)
• Liaison with medical schemes to manage and resolve client’s queries
• Ongoing support with the management of the client’s health portfolio (medical scheme, loyalty programmes, Gap product and other Health products)
• Sales of ancillary products such as gap cover, dentistry, extended oncology.
• Effective coordination to ensure the timeously processing of members service transactions (amendments, cancellations, general queries, option changes, dependent registration)
• Retention activities
• Optimisation of chronic cover (registration, formulary investigations, utilisation of benefits)
• Processing and activation of new broker appointments
• Updating existing client information
• Follow-up client calls where necessary
• Assistance with claims
• Assistance with other functions within the Administration area if and when required
Qualifications & Experience:
• National Senior Certificate or equivalent
• Knowledge and experience of the above-mentioned functions
• Experience in a call centre or client service environment
• At least 2 years’ experience in medical scheme industry is essential
Key competencies:
• Good verbal and written communication skills
• Competent with excel & CRM programs.
• Ability to apply administration principals and work with detail and a high level of accuracy.
• Disciplined with doing follow ups and reminders and keeping clients informed
• Strong analytical and listening skills
• Team player
• Ability to work well under pressure
• Strong client service focus
• Relationship management skills
• Adaptable
To apply, please submit your CV, as well as your latest payslip, to .za
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Western Cape
The Western Cape, situated on the south coast of South Africa, is home to a thriving IT industry that offers a diverse range of career opportunities for professionals with expertise in various fields.
The job market in the Western Cape is highly competitive, with many major companies and startups operating in the region. The province’s strategic location, combined with its well-developed infrastructure, makes it an attractive hub for businesses looking to establish themselves in Africa. As a result, there is a high demand for skilled IT professionals who can support the growth of these companies.
The average salary ranges for IT professionals in the Western Cape are as follows: software engineers and developers can expect to earn between R800 000 to R1 200 000 per annum; data scientists and analysts can range from R600 000 to R900 000; cybersecurity specialists can earn anywhere from R500 000 to R800 000; and IT project managers can command salaries ranging from R400 000 to R700 000. These figures are based on industry standards and may vary depending on factors such as experience, qualifications, and company size.
To succeed in an IT career in the Western Cape, professionals need to possess a range of key skills, including programming languages (Java, Python, C++), data structures and algorithms, software development methodologies, cloud computing (AWS, Azure, Google Cloud), cybersecurity principles, and excellent communication skills. Additionally, knowledge of industry-specific tools and technologies, such as SAP or Oracle, can be highly valued.
Several major companies and industries are actively hiring IT professionals in the Western Cape. For example, tech giants like IBM and Dell have a strong presence in the region, while financial institutions such as Standard Bank and First National Bank also have significant IT departments. The automotive industry is another major sector that employs IT professionals, with companies like Toyota and Volkswagen having operations in the province.
Career growth opportunities are plentiful for IT professionals in the Western Cape, with many companies offering training and development programs to help employees upskill and reskill. With experience, professionals can move into senior roles such as technical lead or manager, or transition into related fields like business analysis or consulting. The region’s entrepreneurial spirit also makes it an ideal location for startups, providing opportunities for IT professionals to launch their own businesses or join innovative companies that are shaping the future of technology.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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