Cape Town: Hotel Manager (Opera) (CPT) posted by Datafin
Job Description
Cape Town – Western Cape – South Africa
- Develop and build guest relationships, promptly respond to guest needs.
- Maintain efficient Check in procedures.
- To ensure effective liaison between Reservations and Front Office staff, as well as other departments.
- Ensure that accounts are balanced daily.
- Ensure effective and accurate check out facilities.
- Ensure company policy is maintained withing the housekeeping department.
- Maintain exclusivity procedures of the hotel.
- Carry out systematic checks of all Front of House and guests.
- Reporting faults to maintenance and follow up.
- Repairs to be actioned without delay 100% facilities.
- Ensure maximum security in all areas under your control.
- Conduct monthly asset counts.
- Understand your kitchen and restaurant Man Plans.
- Manage daily cash-ups to avoid risk.
- Ensure your service is of a high quality.
- No variations from the agreed standards of food presentation from the Food Consultant.
- Ensure cleanliness of restaurants/bars/public areas.
- Monitor daily variance reports and action shortages.
- Monitor void reports and manage.
- Understand the ownership roles and levels of responsibility in your team.
- The custodians list should be regularly updated and evaluated.
- Update your Aesthetics and Facilities files monthly.
- Ensure Asset List is updated and signed off monthly and updated in your Facilities File.
- Regularly check procedures for luggage storage and key control.
- Procedures, standard office procedures and luggage procedures.
- Maintain Uniform standards in all departments.
- Implementation of Company Standard Operating procedures and ensure it is maintained.
- To carry out or ensure that regular on the job training is conducted to maintain standards.
- Monthly and weekly rosters and follow up on-time attendance.
- Progressive discipline where applicable.
- Considers impact on business.
- Demonstrate a sincerely positive attitude toward getting things done.
- Understand and address group objectives.
- Develop solutions that improve organisational performance
- Initiatives to increase revenue.
- Debtors Control no open accounts.
- Travel Platform Management manage commission structure.
- Sign all front desk and housekeeping purchase orders.
- Achieve targeted Food and Beverage Costs.
- Sign off income statement monthly.
- Manage your staff through their HR files know where they live, who is the street committees, hobbies, and passions.
- Maintain staff files.
- Work in conjunction with HR to ensure the most effective appointments.
- Hold regular performance appraisals with all staff, identifying areas for development and training needs, and ensuring that this training is effective.
- Participate in the progressive discipline in conjunction with HR office.
- Guest and review driven.
- Understand and capitalise on the key guest demographic.
- Deadline Driven.
- Innovative.
- Focus on keeping the hotel informed on current hospitality trends but have a discerning eye to be a trendsetter and not a trend follower.
- Matric/Grade 12.
- Hospitality related qualification.
- 2-4 Years relevant experience.
- Previous experience in a similar role in a 4/5-star environment.
- Opera experience essential.
- Familiar with all duties of the Front Office / Reservations Department.
- Strong financial acumen.
- Strong Food and Beverage experience.
- Excellent MS Office skills.
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