Cape Town: Network Engineer (CPT) posted by Datafin
Posted on 2025-05-21 00:00:00
| Employer | Datafin |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Cape Town – Western Cape – South Africa
- Analyse and solve common and (some) complex network problems through reasoning, troubleshooting and innovative thinking.
- Develop and maintain a professional working relationship with the clients and client end-users in support of the Service Delivery Manager and Network Security Technical Manager.
- Create and update documentation related to installation procedures and troubleshooting of network incidents.
- Maintain record via timely updates to Heat, including accurate information pertaining to actions taken, resolution description and resolution date/time.
- Liaise with 3rd party vendors to resolve escalated incidents, problems, and queries.
- Maintain service and quality levels according to of the company business standards, processes, and procedures.
- Communicate oral or written feedback and technical information to all levels of end-users and customer IT management.
- Resolve all incidents and fulfil all service requests within contracted SLAs.
- Create and update documentation related to installation procedures and troubleshooting of network incidents.
- Communicate oral or written feedback and technical information to all levels of end-users and customer IT management.
- Matric or Grade 12.
- Tertiary IT Qualification.
- CCNA or equivalent, FortiGate or equivalent.
- At least 5+ years experience delivering Network Security Services in a customer environment.
- Excellent Communication and Interpersonal skills.
- Must be punctual, disciplined and dedicated to effectively execute job requirements keeping in mind INTERNAL and EXTERNAL HR and IT policies in place.
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