Cape Town: Night Auditor posted by Craven Cottage CC

Duties:
 
Audit all daily revenue reports to ensure all income pertaining to each unit has been accounted for correctly and in accordance with guidelines.
Ensures verification of actual departure report and scrutiny of guest checkout folios to eradicate all discrepancies.
Scrutinises front office allowances, rebates, discounts, paid outs and room transfers to ensure that they are correctly passed and authorised.
Reconciles the credit card transactions processed through electronic data capture and is responsible for its batch closing.
Ensures reconciliation of all promotion / loyalty programs, charge slips with guest departure folio.
Monitors correct documentation of all transactions by Front Office associates.
Responsible for preparation and processing of all reports generated e.g. Daily Handover and Financial Reports.
Adheres to organisational policies and regulations.
Assists in Front Office Operations / Systems as and where required.
Responsible of the balancing of all Food and Beverage pre-lists and report any discrepancies to the Front of House and Accounts Manager.
Reports to and keeps the Accounts Manager informed on all major operational matters.
Ensure all other outlets are performing during the night e.g. Housekeeping, In Room Dining, Stewarding and Security.
Anticipate possible and probable hazards and conditions and either correct them or take action to prevent them from happening.
Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct maintained.
Continuously endeavour to improve the department’s efficient operation, and knowledge of own job function.
Efficient implementation of all work-related instructions given by the superiors / management.
 
Requirements:
 
Grade 12 Certificate
At least 2-3 years in similar position in comparable hotels
Accounting qualification / experience
The ability to respond properly in the hotel emergency and safety situations.
The ability to provide accurate information to guests in a courteous manner; fill all reasonable guests request and requirements; anticipates guests needs.
The ability to take messages for in-house or arriving guests in accordance with procedures, with an emphasis on accuracy and proper follow up.
The ability to properly handle incoming and outgoing mail packages
Should be fluent in English.  Additional language advantageous
Proficiency in Front Office tasks
Good networking skills
Good organising skills
Ability to operate computer systems with ease (knowledge of Microsoft Office & Amadeus)
Ability to remain calm and composed in difficult situations
Ability to remember guests and their preferences
Understanding of travel and the tourism industry
Required excellent time management and problem-solving skills