Job Description
About the Role
Kendrick Recruitment is currently seeking a professional and service-driven Receptionist / Back Up Therapist for a luxury hotel based in Cape Town. This unique dual-role opportunity suits a well-presented hospitality professional with strong guest service skills and a recognised therapy qualification.
Key Responsibilities
- Welcoming guests in a warm, professional manner and ensuring an exceptional first impression
- Managing spa reception operations including check-in, bookings, enquiries, and scheduling
- Providing accurate information on treatments, services, availability, and pricing
- Handling telephone, email, and in-person guest communication efficiently and professionally
- Managing appointment scheduling, amendments, and cancellations
- Processing guest payments and maintaining accurate billing records
- Maintaining a clean, organised, and welcoming reception area at all times
- Coordinating with therapists and spa team to ensure smooth daily operations
- Monitoring appointment flow to ensure efficient scheduling and guest experience
- Maintaining accurate guest records, preferences, and treatment history
- Providing therapeutic treatments when required, maintaining high service standards
- Ensuring all treatments are delivered according to spa protocols and guest needs
- Offering aftercare advice and recommending suitable home-care products
- Supporting guest satisfaction through proactive service and engagement
- Promoting spa services and supporting upselling where appropriate
- Ensuring clear communication between reception and treatment teams
- Maintaining confidentiality, professionalism, and brand standards at all times
- Supporting continuous improvement through feedback and operational awareness
Requirements
- Grade 12 (Matric)
- Somatology qualification or equivalent (ITEC / SAAHSP / CIDESCO advantageous)
- Minimum of 2–3 years’ experience as a Beauty Therapist
- Strong front-of-house or reception experience advantageous
- Excellent communication and interpersonal skills
- Strong organisational and multitasking abilities
- Professional, well-presented, and guest-focused approach
- Ability to work under pressure in a fast-paced environment
Qualifications
- Formal education/certifications (none mentioned)
Salary & Benefits
- Salary negotiable depending on experience
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Western Cape
The Western Cape, with its stunning natural beauty and thriving economy, presents an exciting career landscape for those interested in the hospitality and catering industry. Typically, this sector is driven by tourism, offering a wide range of job opportunities across various establishments, from boutique hotels to fine dining restaurants.
Generally, salaries in the hospitality sector can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may fall within the range of R200 000 – R400 000 per annum, while more senior roles can command higher figures, often ranging from R500 000 to over R1 million per annum. However, it’s essential to note that these are broad estimates and actual salaries can differ significantly.
Common skills required for a career in hospitality include strong communication and interpersonal skills, the ability to work well under pressure, attention to detail, and excellent customer service skills. Additionally, knowledge of food safety and handling, basic first aid, and proficiency in Microsoft Office software are often considered essential. In more senior roles, management skills, financial acumen, and creativity may also be valued.
The Western Cape’s hospitality industry is often driven by the tourism sector, which encompasses various sub-sectors such as luxury resorts, boutique hotels, fine dining restaurants, and event management. Financial services, technology, and manufacturing are also common industries that employ catering staff. Generally, career progression in this field can involve moving from front-of-house to back-of-house roles, or transitioning into management positions.
For those seeking a career in hospitality, there are various opportunities for development and advancement. Common career paths include working as a sous chef, restaurant manager, or events coordinator, before potentially moving into general management or even entrepreneurship. With experience and the right skills, it’s possible to transition into related fields such as food writing, culinary arts instruction, or even entrepreneurial ventures in the hospitality sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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