Johannesburg: IT Manager – Onsite – JHB

About the Role

Our client is a fast-paced, excellence-driven organisation with a medium-sized structure supported by a small, agile IT team. The role of an IT Manager requires a hands-on leader who is comfortable operating across strategic, operational, and technical domains. This position demands flexibility, including availability after hours when required, and a strong culture fit within a high-performance, solution-oriented organisation.

Key Responsibilities

• Define and execute IT strategy aligned with business objectives.
• Drive IT roadmap planning, system design, and implementation initiatives.
• Ensure proactive identification and mitigation of security risks.
• Manage patching cycles and system updates across critical infrastructure.
• Oversee IT escalations and ensure timely resolution of critical incidents.
• Lead ISO27000 compliance initiatives and maintain information security standards.
• Manage supplier relationships, procurement, and contract renewals.
• Ensure accurate documentation of IT systems, networks, and infrastructure.
• Drive continuous improvement of IT processes, systems, and user experience.
• Lead, manage, and develop the IT support team, ensuring effective service delivery and professional growth of team members.
• Oversee daily IT operations, including management and resolution of Service Desk tickets.
• Provide escalation support for IT issues beyond first-line support.
• Manage walk-in support requests, with priority support for executives and senior stakeholders.
• Ensure daily technical checks of boardrooms, hybrid meeting setups, cameras, and related infrastructure.
• Oversee ad hoc IT support for events, including client activations and live setups.
• Manage onboarding and offboarding processes, including user accounts, email signatures, and system access.
• Oversee IT asset management, including issuing, tracking, and retrieval of company devices and equipment.
• Manage software licensing (including Adobe, Microsoft, Slack, and other enterprise tools).
• Monitor and ensure system health, including backups, server status, email flow, and wireless/network performance.
• Perform hardware allocation and reassignment in collaboration with the IT team.
• Support basic IT project management initiatives and system improvements.
• Maintain network and server documentation, including diagrams and system architecture records.
• Engage in supplier and vendor management, including purchasing and contract negotiation.
• Oversee IT budgeting, financial tracking, and cost control in collaboration with leadership.
• Ensure proactive cybersecurity monitoring and prevention of potential breaches.
• Lead IT training, upskilling, and knowledge development across the IT team and end users.
• Support ISO27000-related initiatives and compliance requirements.
• Act as Information Officer for POPIA and data privacy compliance, including liaison with regulators where required.

Requirements

• Minimum 5 years’ experience in an IT Manager role with direct reports.
• Strong leadership experience in managing and developing IT teams.
• Advanced knowledge of Apple/macOS, iOS environments, and integration with Microsoft Office 365 and enterprise applications.
• Strong networking expertise, including Wi-Fi optimisation and troubleshooting to ensure uninterrupted service.
• Experience managing hybrid meeting environments (boardrooms, plug-and-play conferencing, cross-platform connectivity).
• Solid understanding of cybersecurity principles, POPIA compliance, and data protection frameworks.
• Strong financial acumen, including IT budgeting, forecasting, and supplier negotiations.
• Experience managing IT systems, hardware, software, licensing, and asset lifecycle management.
• Understanding of AI technologies and their impact on business and IT transformation.
• Exposure to IT infrastructure including servers, backups, networks, and monitoring systems.

Qualifications

No formal education or certifications mentioned in the original job description.