Job Description
About the Role
As a Relief Consultant at Craven Cottage CC in Cape Town, you will be responsible for providing exceptional support to our team during periods of consultant leave. This includes managing requotes, proposals, and bookings, as well as collaborating with Sales and supplier partners to deliver outstanding guest experiences.
Key Responsibilities
- Oversee teammates’ desks during consultant leave and manage requotes/proposals.
- Assist with brochure quotes and agent/hosted educational bookings in collaboration with Sales.
- Support system implementation and testing of new procedures.
- Chase provisional bookings and follow up on dead leads during quiet periods.
- Load bookings during peak periods and design creative itineraries.
- Maintain clear communication with agents, Sales, supplier partners, and colleagues.
- Participate in rotational emergency duty and weekly early/late shifts.
- Deliver calm, professional service to agents and guests.
- Uphold values of care for people, land, and wildlife.
Requirements
Grade 12
A formal travel & tourism qualification
At least 3–5 years inbound tour consulting experience required
Tourplan, WETU and Microsoft systems knowledge
Strong knowledge of South Africa, Southern & East Africa
Methodical, creative, patient, energetic, flexible, decisive, and adaptable.
Excellent interpersonal skills and sense of urgency.
Passionate about guest delight, diligent, and self-motivated.
Willing to share knowledge, inspire others, and driven by motivation
Administration-focused, creative, detail-oriented, adaptable, and resilient under pressure.
Solid understanding of terms, conditions, product knowledge, and destinations.
Knowledge of travel industry channels and markets.
Business acumen for strategy and commercial decisions.
Sales methodologies, problem-solving, and teamwork.
Salary & Benefits
Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Retail Management Jobs in Western Cape
The retail management position is a crucial role in the Western Cape’s job market, particularly in industries such as tourism and hospitality, where consumers often prioritize experiential shopping experiences. Generally, retailers in this region focus on providing excellent customer service, managing inventory levels, and maintaining store appearance to drive sales and profitability. Typically, retail management roles involve overseeing daily operations, supervising staff, and implementing marketing strategies to attract customers.
In terms of compensation, salary ranges for retail managers in the Western Cape vary widely depending on factors such as experience, company size, industry sector, and location. While broad estimates suggest that retail managers can expect annual salaries ranging from R400 000 to R800 000 or more, it is essential to note that actual salaries may differ significantly based on individual circumstances. For example, managers in larger companies or those with extensive experience may earn higher salaries than their smaller company counterparts.
Common skills required for retail management roles include excellent leadership and communication skills, the ability to motivate and manage staff, proficiency in point-of-sale systems and inventory management software, basic knowledge of finance and accounting principles, and the capacity to adapt to changing market trends. Additionally, many retailers in this region place a strong emphasis on customer service and sales techniques, such as negotiation and persuasion.
The Western Cape is home to various industries that commonly employ retail managers, including financial services, technology, and manufacturing sectors. Retailers in these industries often need skilled managers who can effectively manage day-to-day operations, train staff, and drive sales growth. Furthermore, many retailers are expanding their e-commerce capabilities, creating opportunities for managers with experience in digital marketing and online retailing.
For those interested in pursuing a career in retail management, there are various development opportunities available. Typically, aspiring managers begin by working as sales associates or stockroom assistants before moving into more senior roles. Many retailers also offer training programs and mentorship schemes to help employees develop the skills they need to succeed in this field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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