Job Description
About the Role
We are seeking a highly skilled and experienced Reservationist to join our luxury game lodge team based close to Pongola. As the first point of contact for guests, you will be responsible for providing exceptional customer service and ensuring seamless booking experiences.
Key Responsibilities
- Respond to website, email and telephonic enquiries accurately, timeously and courteously
- Handle guest enquiries while establishing rapport with guests during booking process
- Maintain effective customer relationships and actively resolve guest complaints
- Exercise judgement when escalating issues to the Reservations Manager
- Ensure accurate information, quoting, booking and detailed capturing of reservations
- Maintain client database to ensure all guest information / details are complete
- Assist with maintaining an efficient administration system within the department
- Maximise sales, upselling of other revenue streams
- Develop in-depth product knowledge of all lodges, activities and USPs
Requirements
- Grade 12 Degree or equivalent from reputable hotel school
- At least 3 years experience in a similar position at a 5* luxury property
- Prior Front of House experience at a 5* luxury property
- Excellent command of the English language (Spoken and written)
- Excellent communication skills with high level of telephone etiquette
Qualifications
- None specified
Salary & Benefits
- Not specified
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other IT/Computer Jobs in Kwazulu-Natal
The IT and computer industry in Kwazulu-Natal is generally thriving, with a strong demand for skilled professionals to drive technological advancements and support business growth. Typically, the job market is characterized by a high level of competition, with many talented individuals vying for positions in this field. Commonly, this competitiveness results in attractive salary packages that reflect the industry’s value.
Salary ranges for IT and computer professionals in Kwazulu-Natal can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level roles may command salaries within the range of R300 000 to R600 000 per annum, while senior positions or those in larger companies can expect salary ranges of up to R1 million or more. Experience, qualifications, and specific job requirements often influence actual salaries, so it is essential to research market rates for your desired role.
Common skills required for IT and computer professionals include proficiency in programming languages such as Java, Python, or C++, strong understanding of data structures, algorithms, and software engineering principles, and experience with cloud computing platforms like AWS or Azure. Additionally, many employers require IT professionals to possess excellent problem-solving skills, be able to communicate technical concepts effectively, and have a strong foundation in computer systems and networking fundamentals.
The IT and computer industry is a significant contributor to various sectors in Kwazulu-Natal, including the financial services sector, technology industry, manufacturing sector, and more. These industries often require skilled professionals to support their digital transformation initiatives and maintain competitiveness in today’s fast-paced technological landscape.
Career development opportunities for IT and computer professionals in Kwazulu-Natal are numerous, with many institutions offering training programs, certifications, and apprenticeships to enhance skills and knowledge. Typically, career progression involves taking on more senior roles, specializing in specific areas of expertise, or transitioning into leadership positions.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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