Cape Town: Senior Network Engineer posted by Sabenza IT & Recruitment

About the Role

The Networking Managed Services Engineer (L3) is a seasoned engineering role responsible for providing a managed service to clients by proactively identifying and resolving technical incidents and problems. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and manage tickets of high complexity, conducting advanced and complicated tasks, and providing resolution to a diverse range of complex problems.

Key Responsibilities

• Ensures that assigned infrastructure at the client site is configured, installed, tested, and operational
• Performs necessary checks, applies monitoring tools, and responds to alerts
• Identifies problems and errors prior to or when they occur and logs all such incidents in a timely manner with the required level of detail
• Assists in analysing, assigning, and escalating support calls
• Investigates third line support calls assigned and identifies the root cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary
• Provides onsite technical support to clients and provides field engineering services to clients
• Conducts a monthly random review of incidents and service requests, analyse and recommend improvement in quality
• Provides continuous feedback to clients and affected parties and updates all systems and/or portals as prescribed by the company
• Proactively identifies opportunities for work optimization including opportunities for automation of work
• May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
• May work on implementing and delivering disaster recovery functions and tests
• Performs any other related task as required

Requirements

• Ability to communicate and work across different cultures and social groups
• Ability to plan activities and projects well in advance and takes into account possible changing circumstances
• Ability to maintain a positive outlook at work
• Ability to work well in a pressurised environment
• Ability to work hard and put in longer hours when it is necessary
• Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
• Ability to adapt to changing circumstances
• Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
• Additional skills proficiency such as:
• Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASr and ISr routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGrP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for dIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCrT, Logic Monitor
• Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
• CCNP or equivalent certification
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role)

Salary & Benefits

No information available.

Note: The salary and benefits section was not mentioned in the original job description, so it has been skipped.