Cape Town: Senior Tour Consultant (Work from Home) posted by People Dimension

January 15, 2026 Jobs in Cape Peninsula

People Dimension

Western Cape

Travel/Tourism

Job Description

About the Role

People Dimension is seeking an experienced Senior Tour Consultant to join their dynamic company based in Cape Town. As a key member of our team, you will be responsible for maintaining a good product knowledge of South Africa and neighbouring countries, quoting based on client needs, and operating tours from start to finish.

Key Responsibilities

Maintain a good product knowledge (accommodation, activities, transport, routings etc) of South Africa and neighbouring countries
Quoting based on clients needs
Liaising with agents on requests, bookings, etc.
Maintaining good relationships with agents and clients
Operate tours (groups series, once-off groups, FITs, MICE) from start to finish and take responsibility for all aspects of tours, including the accounting side
Ensure that all company procedures are followed correctly (incl filing systems, system updates, etc)
Understand Lemax, TripClip & Wetu. Train to be fully operational on the quoting and operations system (LEMAX)
Understanding and ability to use Google (Gmail, Drive, Sheets, etc)
Take initiative and ensure attention to detail
Put together Guide Manual and all supporting documentation as well as briefing and debriefing of tourist guides
Put together detailed Travel documents with regard to FIT travellers
Teamwork and enthusiasm to assist colleagues
Contributing to team targets
Energetic and have a passion for learning about travel
Time management: ability to prioritise, plan and meet deadlines
Effective verbal and written communication – internally as well as externally
Be professional and offer high service levels at all times
Ability to handle pressure and volume – be able to multitask
General administration such as filing
Solving problems and/or help finding solutions for problems
Assist with crisis management
Assist with handling of complaints by gathering feedback from suppliers, guides, etc
Assist with annual tour series/once-off costings and proposals

Requirements

Maintain a good product knowledge (accommodation, activities, transport, routings etc) of South Africa and neighbouring countries
Quoting based on clients needs
Liaising with agents on requests, bookings, etc.
Maintaining good relationships with agents and clients
Operate tours (groups series, once-off groups, FITs, MICE) from start to finish and take responsibility for all aspects of tours, including the accounting side
Ensure that all company procedures are followed correctly (incl filing systems, system updates, etc)
Understand Lemax, TripClip & Wetu. Train to be fully operational on the quoting and operations system (LEMAX)
Understanding and ability to use Google (Gmail, Drive, Sheets, etc)
Take initiative and ensure attention to detail
Put together Guide Manual and all supporting documentation as well as briefing and debriefing of tourist guides
Put together detailed Travel documents with regard to FIT travellers

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Qualifications

Bachelor’s degree or equivalent
2 years experience in a similar role (can be negotiable)

Salary & Benefits

R 25 000 – R 29 000 CTC pm.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Travel/Tourism Jobs in Western Cape

The travel and tourism industry in Western Cape is one of the most vibrant and dynamic sectors in the region, with a strong focus on showcasing the province’s natural beauty and rich cultural heritage to both local and international visitors. Typically, this industry is characterized by high levels of seasonal fluctuation, with peak periods often coinciding with major festivals, events, or school holidays. As a result, many travel professionals in the Western Cape often prioritize flexibility and adaptability as key skills for success.

In terms of compensation, salaries for travel and tourism positions in Western Cape can vary widely depending on factors such as level of experience, company size, and industry sector. Generally speaking, common salary ranges for roles in this field tend to fall within the R200 000 – R500 000 per annum bracket. However, it is essential to note that actual salaries may differ significantly from these broad estimates, with experience, qualifications, and performance all playing significant roles in determining individual compensation packages.

To excel in a travel or tourism role in Western Cape, common skills include excellent communication and interpersonal skills, ability to work under pressure, proficiency in multiple languages (especially Afrikaans, English, and isiXhosa), knowledge of local attractions and tourism products, marketing and sales acumen, adaptability, and basic computer skills. Other essential skills may include conflict resolution, problem-solving, and a strong customer service focus.

View Job Centurion: Bookkeeper/ Financial Administrator posted by People Dimension

The Western Cape is home to a diverse range of industries that commonly employ travel and tourism professionals, including financial services sector, technology industry, manufacturing sector, agriculture sector, and hospitality sector. Many large multinational corporations have a significant presence in the region, as well as numerous local businesses and startups.

Career development opportunities for travel professionals in Western Cape are plentiful, with many companies investing heavily in training and development programs to equip staff with the skills and knowledge required to succeed in an ever-changing industry landscape. Typically, career progression paths may include roles such as tour operations manager, destination management company owner, tourism marketing specialist, or hotel manager. With experience and a strong work ethic, it is possible to move into senior leadership positions or start one’s own business venture within the travel and tourism sector.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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