Job Description
About the Role
A well-established Travel and Tour Consultancy is seeking an experienced Senior Tour Consultant to join their dynamic company. As a key member of the team, you will be responsible for maintaining product knowledge, quoting clients, and operating tours from start to finish.
Key Responsibilities
- Maintain a good product knowledge (accommodation, activities, transport, routings etc) of South Africa and neighbouring countries
- Quoting based on client needs
- Liaising with agents on requests, bookings, etc.
- Maintaining good relationships with agents and clients
- Operate tours (groups series, once-off groups, FITs, MICE) from start to finish and take responsibility for all aspects of tours, including the accounting side
- Ensure that all company procedures are followed correctly (incl filing systems, system updates, etc)
- Understand Lemax, TripClip & Wetu. Train to be fully operational on the quoting and operations system (LEMAX)
- Understanding and ability to use Google (Gmail, Drive, Sheets, etc)
- Take initiative and ensure attention to detail
- Put together Guide Manual and all supporting documentation as well as briefing and debriefing of tourist guides
- Put together detailed Travel documents with regard to FIT travellers
- Teamwork and enthusiasm to assist colleagues
- Contributing to team targets
- Energetic and have a passion for learning about travel
- Time management: ability to prioritise, plan and meet deadlines
- Effective verbal and written communication – internally as well as externally
- Be professional and offer high service levels at all times
- Ability to handle pressure and volume – be able to multitask
- General administration such as filing
- Solving problems and/or help finding solutions for problems
- Assist with crisis management
- Assist with handling of complaints by gathering feedback from suppliers, guides, etc
- Assist with annual tour series/once-off costings and proposals
Requirements
- Skills in travel industry
- Experience in tour operations
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Proficiency in Google applications (Gmail, Drive, Sheets, etc)
Qualifications
- Formal education/certification in a relevant field
Salary & Benefits
R 25 000 – R 29 000 CTC pm.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Travel/Tourism Jobs in Western Cape
The travel and tourism industry in Western Cape is one of the most vibrant and dynamic sectors in the region, with a strong focus on showcasing the province’s natural beauty and rich cultural heritage to both local and international visitors. Typically, this industry is characterized by high levels of seasonal fluctuation, with peak periods often coinciding with major festivals, events, or school holidays. As a result, many travel professionals in the Western Cape often prioritize flexibility and adaptability as key skills for success.
In terms of compensation, salaries for travel and tourism positions in Western Cape can vary widely depending on factors such as level of experience, company size, and industry sector. Generally speaking, common salary ranges for roles in this field tend to fall within the R200 000 – R500 000 per annum bracket. However, it is essential to note that actual salaries may differ significantly from these broad estimates, with experience, qualifications, and performance all playing significant roles in determining individual compensation packages.
To excel in a travel or tourism role in Western Cape, common skills include excellent communication and interpersonal skills, ability to work under pressure, proficiency in multiple languages (especially Afrikaans, English, and isiXhosa), knowledge of local attractions and tourism products, marketing and sales acumen, adaptability, and basic computer skills. Other essential skills may include conflict resolution, problem-solving, and a strong customer service focus.
The Western Cape is home to a diverse range of industries that commonly employ travel and tourism professionals, including financial services sector, technology industry, manufacturing sector, agriculture sector, and hospitality sector. Many large multinational corporations have a significant presence in the region, as well as numerous local businesses and startups.
Career development opportunities for travel professionals in Western Cape are plentiful, with many companies investing heavily in training and development programs to equip staff with the skills and knowledge required to succeed in an ever-changing industry landscape. Typically, career progression paths may include roles such as tour operations manager, destination management company owner, tourism marketing specialist, or hotel manager. With experience and a strong work ethic, it is possible to move into senior leadership positions or start one’s own business venture within the travel and tourism sector.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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