Job Description
Responsibilities:
- Plan, facilitate, and deliver ongoing process training in an international BPO environment.
- Ensure that our teams have the knowledge and capabilities to deliver accurate, courteous, and consistent customer service.
- Serve as the subject matter expert, elevating the knowledge level of our staff to meet the expectations of leading global brands.
- Measure the effectiveness of training programs and provide guidance and support to associates and supervisors for performance improvement.
- Collaborate with the Operations team to provide regular reports on training progress and identify opportunities for process or training improvements.
- Review training content regularly to incorporate updates and changes.
- Participate in internal and external calibrations to maintain consistency in training delivery.
- Conduct refresher training based on Training Needs Identification (TNI).
- Manage knowledge checks for new hires and production staff.
Requirements:
- Fluent in English with strong written and verbal communication skills.
- Exceptional customer and client handling skills.
- Experience in process, soft skills, and up-skilling training.
- Minimum of 2-3 years of hands-on training delivery experience, preferably in a BPO environment.
GO APPLY NOW
Safe & secure application process
Explore More Opportunities
Get Similar Job Alerts
Job Seeker Tip
Practice common interview questions with a friend or family member to build confidence.
How to Apply
Click “GO APPLY NOW” to visit the company’s application page.
Follow their instructions carefully.
JVR Jobs connects you with employers – we don’t process applications directly.
Latest Job Opportunities
Eastern Cape: JUNIOR DAIRY/ FARM MANAGER posted by Farm Manager SA
MINIMUM REQUIREMENTS Agricultural Diploma/Degree advantageousAgricultural background essentialMin of 1-2 years’ experience in a similar roleAI Ability...
View JobNorth West: Logistics Coordinator posted by PRO Personnel Employment Agency
Requirements:* Diploma/Degree in Logistics, Supply Chain, or related field.* Good computer skillsKey Responsibilities:* Coordinate ore dispatch via road and...
View JobSouth Africa: Recruitment Delivery Consultant posted by Flink Recruitment
Roles and ResponsibilitiesDeliver qualified candidate CVs to clients in a timely and professional manner. Conduct proactive candidate sourcing and...
View JobSouth Africa: Mining Consultant – Contractor Integration (6 Month Contract) posted by Pillango Placements
For brevity, a key summary of the job specification is provided below. Full details are available after shortlisting.KEY RESPONSIBILITIES:Shopfloor...
View JobSouth Africa: Senior Consultant – Shaft Lead (6 Month Contract) posted by Pillango Placements
For brevity, a key summary of the job specification is provided below. Full details are available after shortlisting.KEY RESPONSIBILITIES:Transformation...
View JobWestern Cape: Fitter (Machine Shop) posted by Network Finance
Job & Company description:Our client is a proudly South African engineering manufacturer specialising in precision-built industrial components and pump...
View Job
Browse Employers
Job Alerts