Cape Town: Zoho CRM Specialist posted by Hire Resolve
Posted on 2025-07-27 00:00:00
| Employer | Hire Resolve |
|---|---|
| Category | Other IT/Computer |
| Location | Western Cape / Cape Town |
Job Summary
Responsibilities:
- Lead the configuration, daily management, and ongoing optimization of Zoho CRM to align with the client’s business objectives, including sales pipelines, marketing campaigns, lead management, customer support, and project tracking.
- Monitor and troubleshoot system performance, addressing issues related to data consistency, user permissions, and functionality.
- Regularly review and update CRM settings, data fields, layouts, and user roles to maintain optimal functionality, security, and data integrity.
- Design, develop, and maintain custom modules, fields, layouts, and automation workflows within Zoho CRM to streamline business processes.
- Utilize Zoho Deluge scripting for custom functions, integrations, and advanced automations across various Zoho applications (e.g., Zoho Campaigns, Zoho Desk, Zoho Analytics, Zoho Projects).
- Implement and manage data validation rules, deduplication processes, and custom scoring to prioritize leads and ensure data quality.
- Integrate Zoho CRM with other client platforms, internal tools, and third-party applications (e.g., marketing automation platforms, accounting software, communication tools, AI models) using APIs, webhooks, and Zoho’s integration capabilities.
- Ensure seamless data flow and consistency across all connected systems.
- Develop and maintain robust reporting dashboards and analytics within Zoho CRM and Zoho Analytics to provide actionable insights on sales performance, marketing effectiveness, and customer trends.
- Provide comprehensive training and ongoing support to internal teams on Zoho CRM features, best practices, and new functionalities.
- Troubleshoot and resolve user issues, addressing data inconsistencies, errors, and system concerns to maintain productivity.
- Create and maintain detailed documentation on Zoho CRM configurations, workflows, and processes.
- Collaborate closely with sales, marketing, operations, and technical teams to understand their requirements and translate them into effective CRM solutions.
- Stay abreast of the latest Zoho CRM updates, new features, and industry best practices, proposing relevant enhancements to continuously improve system capabilities and business outcomes.
- Contribute to the strategic planning for CRM utilization, identifying opportunities to leverage Zoho’s AI capabilities (e.g., Zia, predictive analytics) to enhance customer experience and operational efficiency.
Minimum Requirements:
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 3-5 years of hands-on experience as a Zoho CRM Administrator or Specialist.
- Proven experience with Zoho CRM configuration, customization, and workflow automation.
- Demonstrable expertise in Zoho Deluge scripting for custom functions and integrations.
- Experience with Zoho One suite applications (e.g., Zoho Campaigns, Zoho Desk, Zoho Analytics) is highly advantageous.
- Experience with API integrations and connecting Zoho CRM with third-party platforms.
- Deep knowledge of Zoho CRM modules, features, and functionalities.
- Proficiency in Zoho Deluge scripting.
- Strong understanding of database concepts and data management best practices.
- Familiarity with reporting tools and data visualization.
- Basic understanding of web technologies (HTML, CSS, JavaScript) for UI/UX enhancements is a plus.
Benefits:
- Competitive salary based on experience.
IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to *****@*****.co.za
You can also connect with Daniel on LinkedIn or contact Hire Resolve
If you meet the above requirements we will contact you within 3 working days
Click Go Apply to apply online!
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