Cape Winelands: Holistic Spa Practitioner – Cape Winelands posted by Phoenix Recruitment

About the Role

We are seeking a highly skilled and experienced Holistic Spa Practitioner to join our luxury Spa in the Cape Winelands. As a key member of our team, you will be responsible for delivering exceptional Holistic Spa services to our guests, while also contributing to the overall success of our spa department.

Key Responsibilities

• Delivering variety of Holistic Spa therapies and procedures to a high quality and standard
• Display deep knowledge and understanding of nutrition, exercise, mind-body connection, wellness, yoga, meditation
• Plan and deliver a variety of Holistic Spa services, including Yoga and Meditation sessions, basic body massages and any other Holistic services offered professionally and in a safe and comfortable manner as per spa protocols
• Assist with personal development and life-coaching for guests advantageous
• Display knowledge on performing guest retreats and workshops
• Design and execute all wellness activities, retreats and events in an organized and professional manner along with Spa Manager
• Deliver motivational talks and holistic / wellness activities
• Assist Spa Manager to promote wellness programs through local market and build strong wellness and holistic database as needed
• Ensure 5* guest interaction and satisfaction, consistently to ensure service promise is fulfilled
• Perform opening and closing procedures of the spa as laid out in Spa Operating Procedures as needed
• Always act as a Guest Liaison and manage all guest enquiries and bookings in assistance with Spa Manager and Assistant Spa Manager
• Support Spa Manager and Assistant Spa Manager to complete all end-of-day revenue reports, recording all guest invoices, treatments, revenue generating sales in an accurate and correct manner
• Ensure that all room charges are correctly and promptly charged
• Assist Spa Manager with month end report submission, monthly stock take reports, onboarding of new staff members if and where needed
• Capture daily data and capacity of spa guests and visits and hotel occupancies to maximize business opportunities as needed
• Provide direction, oversight, and guidance to the spa team members
• Identify and capitalize on opportunities to up & cross-sell products, services, and packages available to improve guest experiences
• Work with Spa Manager and full team members to ensure spa par stock are in good condition, clean and at sufficient levels.
• Maintain a neat, clean, and hygienic working environment
• Conduct Spa Tours to guests and answer questions confidently and knowledgeable as required
• Ensure clear and respectful communication between all spa team members and other departments as required

Requirements

• Display deep knowledge and understanding of nutrition, exercise, mind-body connection, wellness, yoga, meditation
• Deliver a variety of Holistic Spa services, including Yoga and Meditation sessions, basic body massages and any other Holistic services, inclusive of Ayurvedic treatments advantageous, professionally and in a safe and comfortable manner as per Spa Protocols

Qualifications

• Formal education/certifications (Bachelor’s, LLB, Matric, etc.)