Managing and maintaining the Online Platform and Digital Software Management: System Management and Support Ongoing management and maintenance of the Online Platform and Digital Software Systems. Immediate response and resolution of urgent support requests and system errors affecting either platform. Server Management Perform upgrades and downgrades of servers as needed to accommodate live event-specific traffic and performance requirements. Ensure server stability, scalability, and performance during critical usage periods. Development and Enhancements Implement additional feature changes, bug fixes, and ongoing development across both platforms as requested. Ensure all updates align with business goals and platform usability standards. Live Sales Online Events and Live Sales Event Monitoring Proactively monitor live sales activity and server performance on live event days. Provide real-time support and technical oversight to ensure seamless operation during high-traffic events. Permissions and User Access Control Manage staff and user access rights within the companys Digital Software. Maintain role-based access controls and ensure secure user management practices. Registrations, CRM Integration, and Automation: Integration, monitoring, and maintenance of CRM systems, including HubSpot, Zapier, and associated platforms. CRM and Automation Monitoring Ongoing monitoring of HubSpot workflows, pipelines, and deal stages. Supervision and maintenance of Zapier integrations (Zaps) and related automation. Ensuring consistent performance and data accuracy across integrated platforms. Error Resolution Troubleshooting and resolving errors caused by client or bidder input mistakes. Addressing system issues resulting from changes or disruptions due to staff oversight. Marketing Support Creation and maintenance of marketing templates and content within the CRM. Alignment of templates with brand guidelines and campaign goals. Workflow Enhancements Development and implementation of additional workflows and automation as required. Setup of new integrations to support evolving business needs and third-party system changes . Third-Party System Issue Management Fixing issues and conflicts caused by external systems or service changes, including but not limited to: Autotrader Truck and Trailer Meta (Facebook/ Instagram) Google (Ads, Analytics, etc.) Social Media Platforms Zapier HubSpot WordPress Gravity Forms CRM Rebuilds and Data Migrations Rebuilding CRM systems when required due to structural or functional limitations. Executing safe and structured CRM data migrations to or from HubSpot or other platforms. Data and Cloud Storage Management: This scope outlines the responsibilities related to the management, monitoring, and support of data storage systems across both local and cloud-based environments. Data Backup Monitoring Continuous monitoring of automated data backup systems across all local and cloud infrastructure. Verification of backup completion, integrity, and accessibility. User Access and Permission Management Management of user access rights and permission levels for all storage systems. Implementation of role-based access controls to ensure data security and compliance. Cloud and Local Infrastructure Support Ongoing technical support for the following storage infrastructure: On-site servers NAS servers Synology systems Azure cloud storage Archived/ local PC storage Data Migration Execution of data migration tasks is not covered under standard backup schedules. Migration planning, validation, and execution to ensure minimal disruption. Data Loss and Incident Response Support and recovery in the event of data loss due to: Staff negligence Security breaches Cyberattacks Natural disasters Coordination of investigation efforts and reporting for any data-related incidents. Data Recovery and Breach Investigation Full data recovery services, where possible, following loss or breach. Forensic analysis and investigation of breaches or system attacks to identify root causes and prevent recurrence.

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