Job Description
Key Responsibilities
Administrative & Office Operations
- Coordinate day-to-day office operations to ensure a smooth and efficient workflow
- Manage office calendars, schedules, and meeting room bookings
- Handle incoming calls, emails, mail, and general correspondence
- Oversee front desk operations and ensure consistent daily functionality
- Greet clients and visitors professionally, creating a welcoming environment
- Handle escalated guest concerns, complaints, and special requests with discretion and professionalism
Communication & Coordination
- Act as a liaison between the front desk and internal departments
- Ensure effective communication flow within the office
Inventory & Supplies
- Monitor office supply levels and place orders as required
- Control costs and prevent waste or misuse of office resources
- Ensure the office space is organized, safe, and fully functional
General Support
- Provide administrative support to Directors and Managers
- Assist with ad-hoc tasks and problem-solving as required
Requirements
- Previous experience in an administrative, office coordination, or front desk role
- Strong organizational and time-management skills
- Excellent verbal and written communication skills
- Professional appearance and demeanor
- Ability to multitask and work independently
- Proficiency in MS Office (Outlook, Word, Excel)
Personal Attributes
- Well-organised and detail-oriented
- Proactive and solutions-driven
- Friendly, professional, and customer-focused
- Reliable and able to handle confidential information
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