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Durban: Client Relations Liaison

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Job Description

Job functions Building and maintaining relationships with clients/customers Conducting business reviews to ensure clients are satisfied with their products and services Alerting the sales team to opportunities for further sales within key clients Informing customers of new product offerings Attending meetings with clients to build relationships with existing accounts Achieving client relationship targets and KPI’s as set by the Head of Sales Working closely with Sales Managers and Sales Representatives Escalating and resolving areas of concern as raised by clients Carrying out client satisfaction surveys and reviews Monitoring company performance against service level agreements and flagging potential issues Ensuring relevant managers are aware of changes within clients Passing leads to the sales team and following up on progress Liaising with internal departments to ensure client needs are fulfilled effectively Base retention – attending to client needs Adhere to weekly appointment targets and sales GP targets

How to Apply

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About Sales Jobs in eThekwini

In the eThekwini region, the sales industry is driven by various sectors, including financial services, technology, and manufacturing. Typically, companies in these sectors require sales professionals who can effectively communicate with clients, understand their needs, and provide solutions to drive revenue growth.

View Job  Johannesburg: Sales Engineer

Generally, sales positions in eThekwini offer competitive salaries, typically ranging from R500 000 to R1 500 000 per annum, depending on factors such as experience, company size, industry sector, and performance. However, please note that actual salary figures can vary significantly, and these ranges are only a broad guide.

Common skills required for sales roles in eThekwini include strong communication and interpersonal skills, the ability to build relationships with clients, a solid understanding of products or services, negotiation and closing techniques, and technical skills such as CRM software proficiency. Additionally, many successful sales professionals possess a degree or diploma in business studies, marketing, or a related field.

Industries that commonly employ sales roles include financial services sector companies, technology industry players, manufacturing sector businesses, and e-commerce platforms. In these sectors, sales representatives often work with clients to understand their needs, provide solutions, and drive revenue growth.

For those interested in pursuing a career in sales, there are various opportunities for development and progression. Many companies offer training programs and mentorship schemes to help employees develop their skills and advance in their careers. Typically, experienced sales professionals can move into leadership roles or transition into related fields such as account management, business development, or sales management.


This information provides general career guidance. Actual salaries and requirements vary by employer.



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