| Date | 2024-05-31 |
|---|---|
| Job Title | Manager: Base Airports |
| Employer | More Information |
| Salary | |
| Category | Customer Service Support |
| Location |
eThekwini / Durban |
Job Summary
RESPONSIBILITES: Manage and authorise purchases and invoices for Passenger Services, Crew and Technical; Manage costs in respect of delay and missed connections; Motivate for any additional contracts relating to purchasing; Implement cost saving initiatives and manage external service provider relationships; Attend to common interest matters; Ensure adherence to company policies and procedures; Ensure adherence to relevant legislation (Air/Ground Safety, Labour); Achieve punctuality targets, On Time Performance; Ensure emergency plans are in place for the relevant station; Plan, organise and motivate for resources when required; Coordinate delay handling, in some severe cases he/she will be requested to present themselves to the airport; Coordinate regular audits to ensure service and safety standards are of the highest quality; Ensure a smooth and positive passenger experience; Promote customer service KPI as directed by Management and NPS; Ensure that the external service provider/s align their customer service standards with that of FlySafair`s standards; Provide leadership to supervisors and staff; Ensure staff maintains effective communication channels; Ensure staff has the required training and skills; Manage the performance of staff; Manage unresolved staff queries/issues; Maintain correct staff levels; Initiate and manage the recruitment of staff in close co-operation with the company`s HR Division; Manage staff scheduling and activity; Enforce housekeeping practices; Ensure compliance with health and safety regulations; Ensure compliance with the company code of conduct; Represent Safair Operations at the Airline Operators Committee (AOC) forum at various stations through third-party service providers; Represent Safair Operations at the Local Baggage/Pilferage Committee at various stations through third-party service providers; Represent Safair Operations at the Local Airport Security and Safety Committee at various stations through third-party service providers; Represent Safair Operations at the Local Bird and Wildlife Committee at various stations through third-party service providers. REQUIREMENTS: Grade 12; Diploma/Degree in travel and tourism or aviation (Advantageous); Minimum of 10 years aviation experience, of which, 5 years must be management experience; Experience in the following areas: Baggage handling Passenger Handling Operations and Cargo Handling; Non-scheduled Operations; Experience in Commercial Ground Handling agreements; Experience working with IOSA and ISAGO audit requirements; Non-office hours may apply from time to time due to operational requirements; May be required to work weekends or extended hours due to delays etc.; Computer literate; Strong leadership skills; Planning, organizational and time management skills; Excellent interpersonal skills; Strong oral and written communication skills; Problem-solving and decision-making capability resolving conflict; Strong relationship building; Ability to multitask. PERSONAL ATTRIBUTES: Professional; High integrity; Empathy; Patience; Self-motivated; Independent (able to work without supervision) Goal oriented; Positive attitude; Able to cope with changing workload priorities and pressure; Immaculate timekeeping. APPLICATION GUIDELINE : No external email applications will be accepted. Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful. FlySafair reserves the right Not to proceed with this vacancy To appoint the selected candidates based on its operational requirements. Reference number JHB000909 Preference will be given to members of under-represented designated groups.
Manager: Base Airports position available in eThekwini, Durban. This job position was posted by . The job has been posted on 2024-05-31 in the Customer Service Support category
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