Job Description
About the Role
We are seeking a highly skilled and experienced Medical Receptionist to join our team at Riseup Management in Durban. As a key member of our administrative team, you will be responsible for providing exceptional patient care and support to our medical practice.
Key Responsibilities
- Welcome and assist patients in a professional and friendly manner upon arrival.
- Manage the reception area and ensure a professional and organised environment at all times.
- Answer incoming telephone calls and respond to patient enquiries in a courteous manner.
- Schedule, confirm and manage patient appointments using the practice management system.
- Capture, update, and maintain accurate patient records and personal information.
- Handle patient registrations and ensure all required documentation is completed.
- Process patient payments and issue receipts where required.
- Liaise with doctors and other healthcare staff to ensure effective communication.
- Manage incoming and outgoing correspondence, including emails and documents.
- Maintain patient confidentiality and comply with data protection policies.
- Assist with medical aid queries and administrative documentation when required.
- Ensure filing systems and patient records are organised and easily accessible.
- Support the practice with general administrative and clerical duties as required.
Requirements
- Grade 12 / Matric certificate.
- Minimum 2–3 years’ experience in a receptionist or administrative role.
- Previous experience in a medical practice or healthcare environment.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Experience with medical practice management systems will be advantageous.
Qualifications
No formal qualifications are required for this position. However, relevant experience and skills are essential for success in this role.
Salary & Benefits
Salary details will be discussed during the interview process.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Client Services/Sales Support Jobs in Kwazulu-Natal
The Client Services/Sales Support field is a rapidly evolving sector in Kwazulu-Natal, with many multinational companies operating in the region and requiring skilled professionals to support their sales teams. Typically, this role involves providing administrative support to sales representatives, managing customer relationships, and assisting with sales process-related tasks. Generally, candidates with strong communication and interpersonal skills are well-suited for these types of roles.
The salary range for Client Services/Sales Support positions in Kwazulu-Natal is broad and can vary depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions may fall within the R30 000 – R50 000 per annum range, while more senior roles could potentially exceed R80 000 – R120 000 per annum. However, it is essential to note that actual salaries can vary significantly depending on individual circumstances.
Common skills required for Client Services/Sales Support roles include excellent communication and interpersonal skills, attention to detail, organisational abilities, and the ability to work under pressure. Typically, a strong proficiency in Microsoft Office software, particularly Word, Excel, and Outlook, is also essential. Additionally, the ability to build rapport with clients and colleagues, as well as effective time management and problem-solving skills, are highly valued.
The Client Services/Sales Support field is often associated with various industries, including financial services sector, technology industry, manufacturing sector, and more. Many companies in these sectors require skilled professionals to support their sales teams, making it a diverse and dynamic field to work in.
In terms of career development, Client Services/Sales Support roles can provide a solid foundation for advancement into more senior positions or related fields such as account management, business analysis, or project coordination. Typically, candidates with strong performance records and a willingness to take on additional responsibilities can expect opportunities for career progression within the company or industry.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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