Durban: Site Manager- Fuel & Convenience Retail

About the Role

The Site Manager is a critical role that oversees the end-to-end management of our petrol station forecourt and convenience store, ensuring seamless operations across various aspects of the business.

Key Responsibilities

• Procurement & Supplier Management (Buying)
• Source and procure fuel, retail stock, and consumables from approved suppliers
• Negotiate pricing, delivery schedules, and credit terms where applicable
• Monitor supplier performance, ensuring quality, consistency, and reliability
• Plan and forecast stock requirements based on sales trends and seasonal demand
• Ensure timely ordering to prevent stockouts and overstocking

• Inventory & Stock Control
• Manage fuel stock levels, including daily dip readings, reconciliations, and variance analysis
• Oversee store inventory, including receiving, pricing, and merchandising of goods
• Conduct regular stock counts (daily, weekly, monthly) and investigate discrepancies
• Minimise shrinkage, wastage, and expired stock through strict controls
• Implement stock rotation (FIFO) and ensure product quality standards are maintained

• Forecourt & Store Operations Management
• Oversee daily operations of fuel pumps, POS systems, and store functions
• Ensure fuel pumps, tanks, and equipment are maintained and calibrated
• Maintain store layout, cleanliness, and merchandising standards
• Ensure availability of key product lines and promotional displays
• Manage operational workflows to ensure efficiency and minimal downtime

• Financial Management & Controls
• Oversee daily cash-ups, reconciliations, and banking processes
• Monitor fuel sales, shop sales, and gross profit margins
• Control expenses and manage operational budgets
• Identify revenue growth opportunities and cost-saving initiatives
• Ensure strict adherence to financial controls to prevent losses or fraud

• Customer Service & Experience
• Deliver a high standard of customer service across both forecourt and store
• Train staff on customer engagement, upselling, and complaint handling
• Resolve customer complaints promptly and professionally
• Maintain a welcoming, clean, and safe environment for customers
• Implement initiatives to improve customer loyalty and satisfaction

• Staff Management & Development
• Recruit, train, and supervise staff across all shifts
• Develop staff schedules aligned with peak trading periods
• Monitor performance, provide coaching, and conduct appraisals
• Enforce discipline and adherence to company policies
• Promote teamwork, accountability, and a customer-focused culture

• Health, Safety & Environmental Compliance
• Ensure full compliance with fuel industry regulations and local health & safety laws
• Conduct regular safety inspections of pumps, tanks, and storage areas
• Enforce safe handling, storage, and dispensing of fuel and hazardous materials
• Ensure staff are trained in emergency procedures (fire, fuel spills, evacuations)
• Maintain fire safety equipment, spill kits, and first aid readiness
• Ensure proper waste disposal and environmental protection practices

• Security & Risk Management
• Implement measures to prevent theft, fuel loss, and stock shrinkage
• Monitor CCTV systems and ensure proper incident reporting
• Enforce strict cash handling and banking procedures
• Investigate and report any irregularities or incidents
• Ensure the safety of staff and customers at all times

• Reporting & Administration
• Prepare daily, weekly, and monthly operational and financial reports
• Maintain accurate records of fuel, stock, sales, and staff attendance
• Ensure all compliance documentation is up to date
• Liaise with head office, auditors, suppliers, and regulatory bodies

• Sales Growth & Business Development
• Drive promotions and marketing initiatives within the store and forecourt
• Identify opportunities to increase basket size and fuel volumes
• Optimise product mix based on customer demand
• Build relationships with regular customers and the local community
• Continuously seek ways to improve profitability and site performance