| Date | 2024-06-10 |
|---|---|
| Job Title | Desktop Technician |
| Employer | Abantu Staffing Solutions More Information |
| Salary | 0 |
| Category | It Computer |
| Location |
Eastern Cape / East London |
Job Summary
Job Description:
To provide technical assistance and support to end-users in a desktop computing environment.
Education & Experience:
- A degree in Information Technology or related field is a plus.
- 3 – 5 years experience with Technical IT environment.
- CompTIA A+, Familiarity with Mac OS and Linux is a plus.
- Proven experience in desktop support or a related role.
- Strong knowledge of Office365, Microsoft Windows and Office Suite.
- Excellent troubleshooting and problem-solving skills.
- Code 8 drivers Licence.
Responsibilities:
- Provide timely and effective technical assistance to end-users via phone, email, or in person.
- Troubleshoot and resolve hardware and software issues related to desktops, laptops, peripherals,
and mobile devices. - Install, configure, and upgrade operating systems, software applications, and hardware components.
- Conduct routine maintenance and repairs on desktops, laptops, and associated equipment.
- Replace or upgrade components, such as RAM, hard drives, and graphics cards, as necessary.
- Install, update, and maintain software applications and operating systems.
- Assist users in software installation, configuration, and troubleshooting.
- Train end-users on basic software and hardware usage.
- Create and update user manuals and documentation.
- Provide remote support to off-site or remote employees.
- Maintain an inventory of IT assets, including desktops, laptops, peripherals, and software licences.
- Ensure accurate record-keeping and asset tracking.
- Enforce IT security policies and best practices to safeguard data and systems.
- Assist with security updates and patches.
- Communicate with third-party vendors for technical support when needed.
Competencies:
- Customer-oriented with outstanding interpersonal and communication skills.
- Ability to work both independently and as part of a team.
- Strong time management and organizational abilities.
- Excellent written and verbal communication skills.
Desktop Technician position available in Eastern Cape, East London. This job position was posted by Abantu Staffing Solutions. The job has been posted as a premium ad on 2024-06-10 at 13:00:34 in the It Computer category
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