East London: Duty Manager

Key Responsibilities: Oversee daily lodge operations, ensuring all departments deliver consistent 5-star service Manage guest experience, including arrivals, departures, special requests, and issue resolution Act as the main point of contact for guests, ensuring satisfaction and service excellence Supervise, train, and motivate staff while maintaining high performance and grooming standards Coordinate staff schedules, briefings, and interdepartmental communication Handle administrative tasks such as reporting, stock control, and basic financial duties Ensure compliance with health, safety, and hygiene regulations Maintain smooth coordination between departments for seamless operations Uphold the lodges luxury brand, reputation, and service standards at all times Requirements: Diploma or Degree in Hospitality Management , Hotel Management , or Tourism (essential). Additional training in Customer Service , Front Office Management , or Leadership is advantageous. Minimum 5 years experience in a luxury lodge or 5-star hospitality environment , with at least 2 years in a supervisory or management role . Proven track record in guest relations , operations coordination , and team leadership . Previous experience in a game reserve or remote lodge setting preferred. Familiarity with PMS (Property Management Systems) , POS systems , and Microsoft Office Suite . Package: Competitive salary (based on experience) On-site accommodation and meals provided while on duty Uniform