Job Description
About the Role
We are seeking a highly skilled and experienced Front Desk Coordinator / Spa Receptionist to join our luxury spa team in Umthatha, Eastern Cape. As a key member of our front-of-house team, you will be responsible for ensuring seamless check-ins, managing client relationships, and providing exceptional customer service.
Key Responsibilities
- Answer phone calls and respond to client inquiries in a timely manner.
- Manage client schedules, appointments, and payments.
- Process transactions using My Salon Software.
- Maintain accurate records and reports.
- Greet clients warmly and ensure their overall experience is positive.
- Respond to customer complaints and queries professionally.
Requirements
- 2-3 years of working experience in a well-established and professional Spa.
- Hands-on experience with My Salon Software.
- Strong verbal and written communication skills.
- Excellent administration skills, with the ability to work independently.
- Ability to fully converse in English.
Qualifications
- Grade 12 or Beauty qualifications.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About International Beauty/Wellness Jobs in Eastern Cape
The international beauty and wellness industry is a thriving sector in Eastern Cape, South Africa, with a growing demand for professionals who can cater to the needs of tourists and locals alike. Typically, these roles involve working in upscale establishments, spas, and hotels, offering a range of services including massage therapy, esthetic treatments, and personal training. Generally, the industry is competitive, with a common challenge being the need for staff to be flexible and adaptable to meet the changing demands of clients.
Salaries for international beauty and wellness professionals in Eastern Cape can vary widely depending on factors such as experience, company size, and industry sector. Typically, entry-level positions may offer salary ranges of R200 000 – R400 000 per annum, while more senior roles or those in management positions can earn upwards of R800 000 – R1 200 000 per year. However, these figures are only a general guide, and actual salaries can vary significantly depending on individual circumstances.
Common skills required for this type of role include excellent communication and interpersonal skills, as well as the ability to work under pressure and adapt to new situations. Typically, professionals in this field also need to be knowledgeable about various beauty and wellness treatments, as well as having a basic understanding of business principles. Other essential skills may include proficiency in languages other than Afrikaans (such as English or Portuguese), knowledge of local regulations and health and safety protocols, and the ability to work independently or as part of a team.
Industry sectors commonly employing international beauty and wellness professionals include the tourism industry, luxury hotels, spas, and resorts, as well as private practice settings. The financial services sector and technology industry may also offer opportunities for those with relevant skills in areas such as business management, marketing, or human resources.
Career development opportunities for those working in this field are generally good, with many establishments investing in ongoing training and professional development programs. Typically, professionals can progress to senior roles or start their own businesses, offering a range of services under their own brand. With experience, they may also be able to transition into related fields such as business management or human resources, or explore opportunities in entrepreneurship or consulting.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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