Job Description
Sales & Customer Service
- Assist walk-in, telephonic, and email customers with product enquiries.
- Provide professional advice on hardware products, tools, building materials, and related solutions.
- Prepare accurate quotations based on customer requirements.
- Convert quotations into confirmed sales orders.
- Upsell and cross-sell complementary products.
- Build strong relationships with contractors, retailers, and trade customers.
- Follow up on outstanding quotations and back orders.
Order Processing & Administration
- Capture sales orders accurately on the system.
- Ensure correct pricing, discounts, and stock availability.
- Liaise with warehouse and dispatch teams regarding order fulfilment.
- Coordinate special orders with suppliers when stock is unavailable.
- Process returns, credits, and exchanges in line with company policy.
- Maintain customer records and account details.
Product Knowledge
- Maintain strong knowledge of hardware products, including:
- Hand and power tools
- Fasteners and fixings
- Plumbing supplies
- Electrical items
- Paint and adhesives
- Building materials
- PPE and safety equipment
- Stay updated on new product ranges and supplier promotions.
Team & Branch Support
- Work closely with external sales representatives.
- Support stock takes and merchandising when required.
- Assist with supplier promotions and in-store campaigns.
- Ensure the sales counter and showroom remain neat and customer-friendly.
Minimum Requirements
- Grade 12 / Matric.
- 2–5 years’ internal sales experience within the hardware, building materials and tools.
- Strong product knowledge of hardware-related items.
- Computer literacy (MS Office, POS/ERP systems, quotations, invoicing).
- Strong numerical accuracy and administration skills.
- Excellent verbal and written communication.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About FMCG Retail Jobs in Eastern Cape
FMCG retail positions in Eastern Cape, South Africa offer a dynamic and fast-paced work environment. Generally, the job market for FMCG retail roles in this region is competitive, with many established multinationals operating in the area. Typically, these roles involve managing store operations, supervising staff, and driving sales growth.
Salaries for FMCG retail positions in Eastern Cape can vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, salaries for these roles typically range from R300 000 to R600 000 per annum, although this is only a rough guide and actual salaries may differ significantly. For example, experienced managers or those working in larger retail organizations may earn higher salaries, while entry-level positions may start at lower end of the spectrum.
Common skills required for FMCG retail roles include excellent communication and leadership skills, as well as strong analytical and problem-solving abilities. Other key competencies often include technical knowledge of product management, inventory control, and customer service standards. Generally, candidates with experience in retail or a related field are well-suited to these types of roles.
Many FMCG retail positions are employed in various industries such as manufacturing sector, technology industry, financial services sector, and more. These roles often involve working closely with suppliers, managing logistics, and ensuring product availability.
In terms of career development, FMCG retail professionals can typically expect opportunities for advancement into management or leadership roles. Often, these opportunities arise through experience, training programs, or internal promotions. With continued growth and innovation in the industry, it is also common for skilled professionals to transition into specialized areas such as sales, marketing, or supply chain management.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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