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Eastern Cape: Lodge Manager posted by Craven Cottage CC

Eastern Cape: Lodge Manager posted by Craven Cottage CC

Posted on 2025-06-18 00:00:00

Employer Craven Cottage CC
Category Game Ranger
Location Eastern Cape  / Eastern Cape

Job Summary

Duties:
 
General Management: Manage all aspects of the Lodge. Manage the maintenance, look, aesthetics and functionality of game lodge assets. Maintain and ensure the good will of brand at property level. Ensure the developed set of the Lodge standards are upheld and maintained. Ensure management personnel of the Lodge is up to the highest standards. Ensure the management structure of the Lodge is streamlined and effective and in line with hospitality trends. Set-up, attend and direct daily and monthly HOD and staff meetings.
 
Development and Staff Management: Earmark and develop individuals who show potential to grow into positions. Implement training and career development plans. Provide effective leadership through professional man-management and encouragement of all subordinates, including outsourced services.
 
Communication and Systems: Maintain the use of existing systems in line with the Group standards for effective communication and operations. Ensure both verbally and through effective communication platforms that the front-line staff communicate accurately and articulately with all guests and external stakeholders.
 
Human Resource and Community:  Ensure HR policies and procedures and disciplinary code are upheld and adhered to. Ensure all statutory requirements in the “Basic Conditions of Employment Act” are maintained by the lodge. Ensure that all employees are treated in an ethical, fair and respectable manner.
 
Financial and Compliance: Compile all operational expenditure & costs for Monthly reporting purposes. Manage all expenditure in accordance with predetermined budget. Report and provide supporting documents and information for request and review for any proposed variable / emergency expenses. Manage supplier relationships, procurement and credit relationships. Ensure compliance with set operational variable costs. Ensure correct operating licenses are in place, current and always up to date.
 
Requirements:
 
Grade 12
A formal qualification
At least 2 – 5 years’ experience in a management role within a 5* Game Lodge / hospitality environment
Clear communication skills
Fluent in English & Afrikaans
Demonstrated leadership skills and ability to foster teamwork
A commitment to internal and external customer satisfaction
An understanding of and belief in responsible travel philosophy
The ability to work in a team environment
Understanding of cross-department dependencies & ability to work productively with all areas
Ability to work under pressure and juggle multiple tasks
Excellent financial/business decision making skills
Excellent attention to detail, initiative & interpersonal skills
Good team player
Must be able to provide & ensure an overall guest service
Fully computer literate (Excel, PowerPoint and Word)
Knowledge of Hotel Software or Property Management Systems like OPERA
Should possess strong financial knowledge.

View Job  Western Cape: Groups / MICE Destination Specialist posted by Craven Cottage CC

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Eastern Cape: Lodge Manager posted by Craven Cottage CC

Eastern Cape: Lodge Manager posted by Craven Cottage CC

Posted on 2025-06-18 00:00:00

Employer Craven Cottage CC
Category Game Ranger
Location Eastern Cape  / Eastern Cape

Job Summary

Duties:
 
Welcome and assist guests, handle complaints, and ensure their comfort and satisfaction.
Hire, train, and manage staff, ensuring they provide excellent service and adhere to policies.
Oversee daily operations, including reservations, check-in/check-out procedures, and maintenance.
Ensure the lodge’s facilities, grounds, and accommodations are clean, well-maintained, and up to standard.
Manage the lodge’s budget, track revenue, and ensure profitability.
Liaise with other departments, staff, and external vendors to ensure smooth communication and coordination.
Monitor and ensure the safety of guests and staff, addressing any potential hazards or concerns.
Implement marketing and sales strategies to attract guests and increase occupancy.
Address any issues or problems that arise, providing prompt and effective solutions.

Requirements:
 
Grade 12
A formal hospitality qualification
At least 3 years’ experience running a Game Lodge at 4 / 5* level.
Stock control skills
Staff management skills and a passion for staff development
A friendly demeanour
The ability to be calm and direct in a stressful situation and being able to communicate with many different types of people.
The ability to motivate employees, resolve issues and complaints from guests.
Excellent listening skills, especially with guests.
The ability to work with budgets, plan, create schedules and supervise operations.
The ability to organise multiple projects; manage and prioritise multiple tasks and meet deadlines. 
Fully computer literate
The ability to think quickly and solve problems.
Own transport essential

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