Fourways: Senior Inbound Consultant

April 14, 2026 Jobs in Central Johannesburg

Job Description

About the Role

We are seeking an experienced Senior Inbound Consultant to join our team in Fourways. As a key member of our sales team, you will be responsible for providing exceptional service to our clients, managing bookings and product queries, and driving sales growth through excellent communication and relationship-building skills.

Key Responsibilities

Offer a personalised booking service for all bookings whether directly or in back-up role.
Responding to trade enquiries efficiently and timeously.
Communication with clients, offering quick turnaround times and a professional service.
Responding to all product queries or concerns relating to bookings.
Providing availability and costs / quotes for bookings.
Making reservations using TourPlan / TMIS.
Managing booking status throughout the reservation process (quote, cancelled, provisional, confirmed and invoiced).
Obtaining and capturing guest CRM and booking information onto TourPlan for camps.
Liaising with Product Management to ensure best possible services to the guests in respect of guest information and requirements.
Providing lodge information and relating documentation to clients where appropriate WETU itineraries / pre-tour & departure information.
Managing yield to ensure that we maximise occupancy and the rate achieved.
Convert sales by offering excellent response times, providing alternative dates / products, offering approved discounts where budget is a constraint.
Gain knowledge of all products so you can add value to clients.
Standby and emergency duty will be on a rotational basis including after hours.

Requirements

Matric Certificate.
Tertiary certificate in travel related field desirable.
At least 3-5 years relevant experience in a similar environment.
Fluent in speaking and writing in the English language.
Ability to adapt to a dynamic work environment and support different teams when needed.
Ability to work fast and accurately.
Service and detail orientated.
Shows empathy, care and understanding when dealing with clients.
Good interpersonal skills.
Willingness/ability to share information.
Ability to multitask and work under pressure.
Sales driven.
IT savvy.
Be driven by self-motivation and the company values.
Self-starter with a natural curiosity about travel, strong desire to learn.

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Qualifications

None mentioned.

Salary & Benefits

Not specified.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Travel / tourism Jobs in North Johannesburg

The travel and tourism industry is a significant sector in North Johannesburg, South Africa, with various job opportunities available for those passionate about hospitality and customer service. Typically, the demand for skilled professionals in this field is high, driven by the growth of domestic and international tourism. Generally, the industry offers a diverse range of roles, from front-of-house positions to back-office operations.

When it comes to salary expectations, it’s common for entry-level travel and tourism jobs to fall within a broad range of R20 000 to R40 000 per annum, depending on experience, company size, and industry sector. Senior or specialized roles can command higher salaries, often ranging from R60 000 to R100 000 per annum, but these figures are not guaranteed and can vary widely. Factors such as the type of accommodation or tour operation, geographical location, and level of responsibility all impact salary ranges.

In terms of common skills required for travel and tourism roles in North Johannesburg, it’s often helpful to have a combination of soft and hard skills, including excellent communication and interpersonal skills, attention to detail, and proficiency in local languages. Other essential skills include basic knowledge of hospitality operations, cash handling, and customer service standards. Familiarity with industry-specific software, such as hotel management systems or online booking platforms, is also highly valued.

The travel and tourism industry is represented across various sectors, including the financial services sector, technology industry, manufacturing sector, and others. Many companies in these industries have significant operations in North Johannesburg, creating a range of job opportunities for those interested in this field. Common destinations for tourists include major cities like Johannesburg and Pretoria, as well as nearby game reserves and natural attractions.

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For those looking to advance their careers in travel and tourism, common career progression paths include specializing in areas such as hotel management, destination marketing, or event planning. Ongoing professional development is often essential for career advancement, with many organizations offering training programs, workshops, and mentorship opportunities to support the growth of employees.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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