Franschhoek: Operational Compliance Officer

About the Role

The Operational Compliance Officer at Le Franschhoek Hotel & Spa will provide comprehensive administrative support to ensure smooth and efficient hotel operations, serving as the central point of coordination for internal departments, management, and external stakeholders.

Key Responsibilities

• Coordinate and facilitate Occupational Health & Safety (OHS) meetings, ensuring action items are tracked, addressed, and closed within agreed timelines.
• Drive ongoing compliance with OHS legislation, policies, and internal standards across operations.
• Conduct and oversee the GRIPP Health and Safety Audits, ensuring adherence to all relevant regulatory requirements and safety standards.
• Monitor audit outcomes and follow up on corrective actions to ensure sustained compliance.
• Ensure consistent compliance with hygiene standards through regular audits and inspections.
• Monitor hygiene practices across operations and escalate non-compliance where necessary.
• Oversee inventory-related compliance, including stock counts and stock-taking processes, in line with company policies.
• Plan, prepare, and execute quarterly self-audits across departments to assess adherence to internal controls, policies, and regulatory requirements.
• Develop, implement, and monitor company-wide control measures to safeguard assets, reduce risk, and ensure regulatory compliance.
• Oversee the management, tracking, and verification of company assets, ensuring accurate records and compliance with asset management procedures.
• Ensure compliance with the Protection of Personal Information Act (POPIA) and the Promotion of Access to Information Act (PAIA).
• Review and assess contracts and Service Level Agreements (SLAs) to ensure compliance, risk mitigation, and alignment with organizational interests.
• Compile and present IT compliance reports, ensuring systems, access controls, and processes align with internal policies and regulatory requirements.
• Oversee Wi-Fi service quality and in-room technology support to enhance the guest experience, ensuring optimal connectivity and functionality.

Requirements

• Strong administrative and organisational skills with high attention to detail.
• Proficient in MS Office (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Sound understanding of confidentiality and data protection.
• Basic knowledge of hotel operations and internal processes is an advantage.

Qualifications

Matric (Grade 12) essential. Relevant certificate or diploma in Office Administration advantageous.

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