Franschhoek: Restaurant Manager – Previous Fine Dining Restaurant And Wine Knowledge Essential posted by HotelJobs

About the Role

We are seeking a highly experienced Restaurant Manager to join our team in Franschhoek central. As a key member of our fine dining restaurant, you will be responsible for ensuring seamless day-to-day operations, exceptional guest experiences, and high standards of food and beverage service.

Key Responsibilities

• Review the day sheet at the beginning of each shift and brief servers on guest movements, special occasions, and dietary requirements.
• Ensure that opening and closing procedures are followed precisely, and daily shift procedures are completed.
• Prepare and supervise the mise-en-place for each meal period including preparations for room service orders.
• Greet and assist guests according to standards set out as per the owner.
• Manage table allocations efficiently, ensuring guest satisfaction and equitable distribution between restaurant stations.
• Coordinate with the Head Chef/Hotel Manager/Group Operations Manager to ensure the wine list and menu are up to date and communicate about daily operations and guest feedback.
• Attend necessary meetings and training courses.
• Monitor the performance of the restaurant team members, ensuring compliance with standards and protocols.
• Continuously assess and support staff development, identifying areas for improvement and training.
• Take charge of stock count procedures and ensure this is submitted to the stores department in a timely manner.
• Monitor staff punctuality and absenteeism and keep PRP/ESS systems up to date.
• Ensure shifts are adequately staffed, facilitating shift scheduling when necessary.
• Be proficient in the Restaurant POS system, responsible for end-of-day procedures, guest settlements, voids, discounts, corrections, cash-ups and adjustments.
• Report back on monthly expenditure budget during MIS meetings and handle any queries from Finance Department based on revenue / expense results.
• Assist in brainstorming new ideas, concepts, and themes for seasonal menus, events, and special occasions.
• Coordinate arrangements for groups with the relevant parties and ensure internal function sheets are prepared and distributed accordingly.
• Report and rectify all potential and real hazards immediately.

Requirements

• 3 years experience in a supervisory role within a fine dining or 5-star Hotel restaurant or hospitality environment.
• Excellent knowledge of food and beverage service standards.
• Proficiency in using restaurant POS systems.
• Matric Certificate (required).
• Wine certificate course would be beneficial (desired).

Qualifications

• Formal education/certifications not specified.

Salary & Benefits

• Salary details not specified.